Customer Service Executive - Feltham, United Kingdom - Freightserve

Description

Freightserve recruitment are looking for a Courier Customer Agent for a major freight Forwarder based in the Feltham, Middlesex area.

BRIEF OVERVIEW

This is a fantastic opportunity to join a company committed to providing quality, innovative value and logistics services.

To meet customers' requirements for the safe and efficient transport of their cargo effectively and in accordance with company operational procedures and statutory requirements including Health & Safety to the satisfaction of clients and the profit of the company

KEY TASKS

Timely and effective communication with Customers, partners &internal departments via e-mail & telephone.

Updating / Verifying the in-house system with customer booking details.

Liaise with Operations and overseas offices to ensure customer commitments are delivered upon.

Effective monitoring to ensure deliveries are completed within the agreed timelines.

Ensure that all Delivery and Collection consignments are conforming to correct information.

Pro-active problem solving with customers and colleagues when issues arise.

Ensure consignments are rated correctly in order to Invoice in an accurate and timely manner.

Provision of PODs to meet customer requirements where necessary.

Provide KPI and reports both externally and internally where required

Resolve Credit Management Queries where necessary.