Head of Patient and Family Support - London, United Kingdom - North London Hospice

North London Hospice

Verified Company

London, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

North London Hospice is an outstanding beacon of care and empathy for the communities of North London.

Having provided incredible palliative and end of life care to patients for nearly four decades, we pride ourselves on the dedication and quality that we can bring to any situation.

We're passionate, caring and focused on ensuring that everyone who uses our services are cared for and supported at one of the most important moments of their lives.

Our Patient and Family Support service provides emotional, spiritual and practical support to people diagnosed with a life
- limiting illness and those around them. Our team of palliative care social workers, social work assistants, chaplains and volunteers help people with expressing their feelings, making decisions, facilitating difficult discussions and creating memory making resources.

Our Bereavement Service supports those who have experienced loss to find a way forward that includes remembering the person who died in the way that they want.

Our trained volunteers offer spiritual and pastoral care through individual support sessions, group support sessions and remembrance ceremonies.

We are now looking for a Head of Patient and Family Support Services to join us on a full-time, permanent basis.

The Benefits

Competitive salary
Workplace Pension Scheme
Hybrid working
27 days' annual leave (with increase for length of service)
Life Assurance Scheme for eligible staff
Transfer of NHS pension scheme
Onsite restaurant (applicable to those based at Finchley)
Fully funded health cash plan
Annual 'Thank You' events
Discounted cinema scheme, etc.
A wide range of learning opportunities

This is an exceptionally rewarding opportunity for an individual with experience of managing service and change to join us as we strive to provide the best of life, at the end of life, for those who need us most.

Alongside our passionate multi-disciplinary teams, you'll have the chance to make a priceless, positive impact on the lives of those with life limiting illnesses and empower them to live life to the full despite their illness.

Not only will you be making a real difference to countless lives, but you'll be joining an organisation committed to supporting its staff through a fantastic range of health and wellbeing benefits and excellent training and development opportunities.

The Role

As the Head of Patient and Family Support Services, you will manage and lead the delivery of Social Work, Spiritual Care and Bereavement Services.

Acting as the safeguarding lead for the organisation, you will oversee all members of the PaFs team, ensuring the appropriate training, systems and safeguarding procedures are in place to ensure a safe, effective and high-quality service is delivered.

Managing the volunteers within the Bereavement Service, you'll ensure the delivery of an inclusive and diverse service that is focussed on offering spiritual care to encourage openness, understanding and peace for the patient or visitor.

Monitoring and reviewing the PaFs risk management systems, you'll seek areas of improvement and ensure that safeguarding incidents are addressed and investigated.

Additionally, you will:

Ensure compliance with Care Quality Commission standards and organisational policies
Deliver the Social Work provision to the Inpatient Unit
Contribute to the development of the Clinical Strategy
Support fundraising initiatives
Manage the PaFs financial budget

About You

To be considered as the Head of Patient and Family Support Services, you will need: