Service Desk Coordinator - Glasgow, United Kingdom - Atom Contracts Ltd

Atom Contracts Ltd

Verified Company

Glasgow, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

We are looking to recruit a Sercive Desk Co-Ordinator for our client based in Rutherglen.
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Main duties as per below, but not limited to;_

To understand all of the helpdesk functions, systems and platforms used for planning and delivering all tasks
Regularly reviewing process and work outputs to ensure expected standards are met and to encourage continuous improvement
To be able to deal with and find solutions for customer escalations
Foster client and supplier relationships and develop a culture of trust with Internal/External clients.
Ensure that there is a robust process in place for quoted works issued within timelines, chased for approvals and works promptly carried out thereafter
To provide management information/reporting as required.
Analysis of management information to ensure contract performance levels are being met
Identify blockers or challenges preventing the business for meeting the operational stats and look for solutions

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Requirements;_

Previous relevant experience essential working along side a busy dynamic service desk environment.
Can demonstrate knowledge and understanding of Health, Safety, Environment and Quality systems and the management of safe systems of work associated with the role and work environment.
Can demonstrate strong leadership skills if required
Seeks out and takes opportunities to learn new skills as part of personal professional development.
Leads by example in all role activities.
Generating creative solutions to work situations; trying different and novel ways to deal with organisational problems and opportunities.

Job Types:
Full-time, Permanent

Salary:
£22,000.00-£24,000.00 per year

Schedule: