Senior Network - England, United Kingdom - Careers Plus

Description

We are looking for a Senior Network & Telecoms Engineer to be responsible for implementation, configuration, and support of internal and/or external Networks and its infrastructure (i.

You will assist the Systems Administrators with the overall performance and availability of a Global Network (24x7) and provide support for all Network & Voice related infrastructure.

In addition, you will be the primary contact and coordinator of corporate and remote site support for network & voice related issues.

Network administration, functionality, security, compliance, and maintenance.
~ Hardware support and maintenance of Network and Voice Environment (i.e. upgrades, patches).
~ Assists and is familiar with organizational data security best practices.
~'Second/Third level' of support for IT service desk. Involved in technical project planning and implementation for all corporate offices (and field as needed).
~ Skilled in remote support and remote deployment of technology especially in network equipment including Cisco, Juniper, and Fortinet.
~ Involved with initiating new procedures and plans for the future of the company networks with direction from management.
~ Supporting IP telephony needs of corporate phone system users, call centre consultants, home office users.
Perform moves/ adds/ changes with associated equipment, which includes but is not limited to telecommunications end points.
~ Provide end user training and support for all telecom solutions and devices.
~ Day-to-day planning, administration, installation and support of PureCloud Call Centre Technologies and related applications, including designing and building call flow, queue and skill administration.
~ Assist in the design, build of contact centre and office dial plans and call routing, using PureCloud Bridge Servers and Cisco Border Edge Routers.
~ Requires 5-7 years related professional IT experience supporting an Enterprise Voice & Network.
~ Must have knowledge of Networking, Voice, Systems installation, and maintenance.
~ Previous broad experience within telecommunications, including Contact centre support, with both on premise and cloud-based products.
~ Experience with designing, building, and testing complex call flows.
~ Experience with designing, building, planning, and installing remote PBX technologies.
~ Experience in designing and administering MPLS network connectivity globally at 10 or more sites.
~ CCNA/CCNP certifications
~ Degree or equivalent work experience in an IT environment

Ability to identify opportunities, technical risks and impacts of technology solution