Collections Credit Specialist - Derby, Derbyshire, United Kingdom - SF Recruitment

Description

SF Recruitment are working with a large business in Derby to help recruit for a Strategic Collections Specialist for a busy credit function.

This role is a fixed term contract of 12 months with the potential to extend offering hybrid working and flexible hours.

Reporting to the Collections Team Leader, you will be responsible for the following:

• Produce and send Statements of Account and Reminder Letters to customers
• Proactively call customers early in the cash collection cycle to confirm receipt of invoices and / or identify any disputes preventing payment.
• Maintain on-going customer contact through the monthly Collections cycle in line with the defined segmentation and prioritisation process
• Ensure all customer contact records are input to the ERP system
• Obtain and record customer promises to pay and any disputed amounts and escalate if necessary, through the agreed dispute escalation process
• Ensure accurate and timely cash application to invoices
• Build good working relationships and trust with all external customers and the business representatives, e.g., Commercial, Aftermarket & Logistics' teams.
• Resolve disputes that are under your control in an efficient and effective manner utilising the ERP system
• Support local and business debt management meetings
• Create and audit how to guides for tasks undertaken

If you're experienced within collections and are looking for a new role for an exciting business then please do send your updated CV to apply
#J-18808-Ljbffr