Assistance Service Agent - Hounslow, United Kingdom - Wilson James

Wilson James

Verified Company

Hounslow, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Do you have a Full UK Driving License? Are you looking for a role that is genuinely rewarding and gives you the chance to make a real difference to peoples' lives? Are you always happy to help and passionate about customer service? If the answer is YES, then this could be the ideal role for you:

We are currently looking for Assistance Service Agents (Buggy Drivers) to join us at Heathrow Airport.

Working as a member of the Assistance Team, you will be responsible for delivering customer service excellence to every passenger requiring support (PRS), passengers with Hidden disabilities or those requiring assistance due to mobility restrictions.

You will provide assistance to passengers requiring support from the aircraft seat through the terminal building and to their onward travel and from the terminal building to the aircraft seat.

You will be part of our Buggy driver team utilising company equipment as supplied and trained to fulfil this role.

Main Duties:

Assist special assistance passengers through the terminal to and from the aircraft and assist with the transfer into their seat or wheelchair through safe manual handling techniques.
Being professional, polite and courteous at all times.
Perform Customer Service Agent (CSA) duties as directed by Control. Escorting arriving and departing special assistance passengers (along with accompanying family as necessary) through the airport either on foot, by wheelchair or electric buggy/ caddy as depicted by their categorisation.
Providing assistance with the PRS baggage.
Completing the Daily Equipment Check Sheet, to maintain the operational reliability of the equipment, reporting where necessary, any equipment defects in line with the equipment inspection procedure.
Ensuring that wheelchairs and buggies are always clean and tidy.
Ensure that Centralised Control is updated on progress by use of IT handsets.
Ensure that all necessary paperwork is completed legibly and submitted in a timely manner.
Any additional reasonable duties, as assigned by operational management.

Essential Criteria:

Must be able to lift passengers in accordance with manual handling guidelines
Must be able to push passengers in wheelchairs, in accordance with manual handling guidelines and full training
Must be able to assist passengers with their bags, lifting as required and in accordance with manual handling guidelines
5year checkable history.

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Must have a Full UK driving Licence and be able to drive a buggy.

What we can offer you:

- £11.60 per hour

Full time hours 5on 3off shift pattern (shifts will cover early, mid, and late shifts between the operational window of 0430 and 2330)
Annual leave of 5.6 weeks per year
Life assurance scheme
Company sick pay
Pension Scheme
Access to an Employee Benefits Platform offering lifestyle savings and discounts on most high street retailers, a Reward and Recognition programme
Employee Assistance Programme that provides a health and wellbeing support service
As an employer of choice, we focus on wellbeing, training, and career progression
Employee Referral Scheme

About the Company:

Wilson James is a leading security, construction logistics and aviation services provider with more than 5,000 employees.

With in-depth sector and service expertise, we deliver solutions to clients operating across the Aviation, Construction, Corporate, Energy, Manufacturing, Maritime and Technology industries.