Community Advice Service Manager - Leicester, United Kingdom - NFP People Limited

NFP People Limited

Verified Company

Leicester, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Community Advice Service Manager

We are looking to employ a passionate, highly motivated person to join a dedicated team delivering specialist benefit and debt advice and support to residents whose lives are affected by poverty, disadvantaged by circumstance or their lives are in crisis.

Position:
Community Advice Service Manager

Location:
South Wigston, Leicestershire

Hours:28.5 hours per week, flexible working covering key periods

Salary:
£25,000 pro rata

Contract:
Permanent

Benefits:
Pension, annual leave, travel expenses, laptop and phone

The Role
The Community Advice Centre Manager is a key member of the management team. You will be responsible for the quality of services delivered through the Advice Centre, outreach surgeries and partnership hubs.

You will be responsible for ensuring that residents receive a high-quality personal service that is tailored to their needs. The role involves working from all 3 current surgeries during the week. A laptop and phone will be provided.

Main responsibilities include:

Manage the practicalities of the advice sessions including rostering, resources and training
Provide an appropriate level of support and supervision to individual workers (both paid and voluntary) depending on their level of competence
Monitor all the case records of designated staff, volunteers and trainees
Ensure remedial and developmental training issues are identified and acted on in a timely manner, develop individuals, improve advice quality, so as to ensure clients do not suffer as a consequence of receiving poor advice.
Ensure team members are aware of all policies and procedures
Preparation and management of the biennial AQS Audits (next due April 2024)
Developing and maintaining accessible training materials for the guidance of all team members
Ensure that technical support is available to team members
Ensure individual cases are allocated and supported in a way that best meets the client's needs
Staff and Volunteer management

About You

You need to be confident in the management of change, have a proven track record in the delivery of quality advice services, the supervision of paid and volunteer team members, and be able to produce comprehensive management reports.

You might have experience of

Managing and/or supervising within a community advice service.
Managing people including the ability to develop and motivate staff and volunteers.
Current guidelines and legislation including the AQS Performance Quality Framework.

Compliance

Monitoring and evaluating inputs, outputs and outcomes.
Working with AdvicePRO or comparable client data base.
Monitoring and maintaining casework systems and procedures.
Working in partnership with other organisations.

About the Organisation

This charitable company, limited by guarantee, was established in 1997 as a Strategic Partnership response to an identified need for easy access to free independent advice, care and support to impoverished and vulnerable people, living within the Boroughof Oadby and Wigston (Leicestershire), neighbouring villages and rural communities.

To date the Trust has assisted over 120,000 clients and dealt with over 144,000 advice enquiries, utilising paid and voluntary advisors, agencies and professional partners.

Other areas of experience may include Advice, Information, Social Welfare, Benefits, Debt, Volunteer Manager, Advice Centre, Outreach, Community Support, Welfare Advice Officer, Debt and Benefits Caseworker, Housing and Welfare Advisor, Benefits InformationOfficer, Volunteer Management, Crisis Management, Crisis Officer, Community Engagement Officer, Community Engagement, Welfare Information Lead, Service Manager, Deputy Service Manager, Service Lead, Community Support Service.

PLEASE NOTE:
This role is being advertised by NFP People on behalf of the organisation