- Working Pattern/Contract Type Full Time Temporary
QC Shift Lead - Cardiff, United Kingdom - Cyngor Caerdydd/Cardiff Council
Description
Cardiff Council has a fully equipped and accredited Alarm Receiving and CCTV Centre offering 24/7 365 coverage of many of the high rise buildings and depots across the City.
It is ISO and SSAIB accredited and supports the council's obligations under the Crime and Disorder Act 1998 in working with the many agencies both internal and external in dealing with anti-social behaviour.
An exciting opportunity has arisen for a committed individual with excellent customer service skills to assist with managing, supervising and supporting the team at the 24/7 Alarm Receiving Centre.
The successful candidate will be based at County Hall and lead multidisciplinary teams to deliver a range of services in support or Customer Service outcomes and corporate priorities within a control room environment and will be responsible for the supervision of the Control Centre operatives and wardens ensuring a high quality visible and effective service to all customers.
The successful candidate will work pro-actively to promote working relationships both internally and externally with stakeholders ensuring the highest level of customer service and also help develop a culture of fairness and togetherness.
You will have experience of providing excellent customer service, work well in a team and have a flexible approach.
The ability to speak other languages, in particular Welsh would be an advantage.You will be required to work on a rota basis to include weekends and bank holidays: shifts will be variable according to needs of the service.
This post is temporary until 1st April 2025.We welcome applications in both English and Welsh. Applications received in Welsh will not be treated less favourably than English applications.
Due to the current interim working arrangements, we are unable to provide recruitment packs or accept application forms via the post.
When completing the supporting information section of your application, please ensure you refer to the below located on our website:Recruitment of Ex-Offenders