Team Leader - Nottingham, United Kingdom - Belvoir Home Care

Belvoir Home Care
Belvoir Home Care
Verified Company
Nottingham, United Kingdom

1 week ago

Tom O´Connor

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Tom O´Connor

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Description

Due to expansion, we are excited to introduce a new role to the company, in order to assist us in continuing to be the supportive, family feel employer we strive to be.


Key elements of the role:

- assisting the manager to guide new starters through the company induction programme 'The Belvoir Way'
- conducting competency sign offs and mentoring with carers in the field to demonstrate their competence and confidence in the role
- conducting monthly monitoring calls to staff and clients to gain feedback and relaying this to the team
- sharing of best practice
- recording and sharing 'extra mile activities' within the team to assist with our in-house recognition scheme
- creating a nurturing and caring environment for colleagues
- conducting performance reviews, group supervision, and well-being meetings with the team
- providing communications to the team for policy update and client need changes
- conducting quality assurance reviews with clients and team members, and collating the results of these to inform future business changes.
- assisting with planning, delivery of and type up of team meeting agendas and minutes
- obtaining and sharing reviews of our service on our marketing platforms

  • Manning the outofhours oncall phone on a rota basis is also part of this role, with support being offered by the manager to deal with outofhours requests from care staff and clients; in appreciation of this we offer a small financial incentive and lieu days in addition to the yearly salary.
  • All of our office team attend care calls from time to time, it is important to keep up to speed with the clients we support so that we can correctly advise staff when they ring for support.

Benefits

  • We also offer fully funded training opportunities. Paid overtime opportunities are also available, as well as up to 5 weeks holiday a year pro rata + bank holidays, and flexible / home working is an option on a rota basis when performance targets are met.
  • As a small company we can be flexible with initiation of ideas, and also working patterns of employees. This role is available full time, or 4 days a week pro rata.

Qualifications:


  • We are looking for demonstrable experience at organization and problem solving.
  • Excellent people skills and telephone manners are essential for this role and experience working in an office environment is also desirable.

About Belvoir Home Care:

EST. in 2011, Belvoir Homecare prides itself on delivering a prestigious and quality service. We support a range of clients in their own homes, who have varying needs and preferences. As a family ran business, our staff work in a supportive environment with a positive team ethic.

We are well respected in our area and pride ourselves on going the 'extra mile' for our clients, with a minimum call time of 1 hour.

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