Customer Service Office Manager - Leeds, United Kingdom - Page Personnel Secretarial & Business Support

Page Personnel Secretarial & Business Support

Verified Company

Leeds, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Customer Service Office Manager

FMCG / Chemical business
Outskirts of Leeds fully on site

- £40,000 - £45,000

Client Details

Page Group are delighted to be working in partnership with a market leading manufacturer within the FMCG / Chemical sector who are looking to appoint a new Customer Service Office Manager.

This is a newly created opportunity that will support the long termbusiness growth

Description

Key Responsibilities Include:

Direct management of Customer Account Managers and Internal Sales Coordinators 9fte
Build strong working relationships with Key Customers through regular interactions
Create and Implement KPI's & SLA's across the department
Create meaningful data and reports around performance from the department
Take ownership of any escalated customer issues
Work collaboratively with various departments including sales, manufacturing and logistics to ensure a smooth flow of communications
Review and change SOP's where required to improve the overall customer journey
Provide regular training and development to the team
Work with senior management team to drive company wide objectives

Profile

Experience managing a similar CS team
Manufacturing background
Highly organised
Ability to drive performance
Strong stakeholder management skills

Job Offer
This is a great opportunity to join a leading manufacturing business within the FMCG sector.

The Customer Service Office Manager role will be based in Leeds - outskirts(fully on site) with flexible working hours available

The roles offers a salary of £40,000 - £45,000 dependent on experience along with excellent company benefits