Customer Service Office Manager - Leeds, United Kingdom - Page Personnel Secretarial & Business Support

Page Personnel Secretarial & Business Support
Page Personnel Secretarial & Business Support
Verified Company
Leeds, United Kingdom

4 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description
Customer Service Office Manager

  • FMCG / Chemical business
  • Outskirts of Leeds fully on site
- £40,000 - £45,000


Client Details


Page Group are delighted to be working in partnership with a market leading manufacturer within the FMCG / Chemical sector who are looking to appoint a new Customer Service Office Manager.

This is a newly created opportunity that will support the long termbusiness growth


Description

Key Responsibilities Include:


  • Direct management of Customer Account Managers and Internal Sales Coordinators 9fte
  • Build strong working relationships with Key Customers through regular interactions
  • Create and Implement KPI's & SLA's across the department
  • Create meaningful data and reports around performance from the department
  • Take ownership of any escalated customer issues
  • Work collaboratively with various departments including sales, manufacturing and logistics to ensure a smooth flow of communications
  • Review and change SOP's where required to improve the overall customer journey
  • Provide regular training and development to the team
  • Work with senior management team to drive company wide objectives

Profile

  • Experience managing a similar CS team
  • Manufacturing background
  • Highly organised
  • Ability to drive performance
  • Strong stakeholder management skills

Job Offer
This is a great opportunity to join a leading manufacturing business within the FMCG sector.

The Customer Service Office Manager role will be based in Leeds - outskirts(fully on site) with flexible working hours available

The roles offers a salary of £40,000 - £45,000 dependent on experience along with excellent company benefits
More jobs from Page Personnel Secretarial & Business Support
See all jobs of Page Personnel Secretarial & Business Support