Call Centre Representative - Twickenham, United Kingdom - Currie Motors

Currie Motors

Verified Company

Twickenham, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Monday - Friday 9.00am - 6.00pm (1 hour for lunch) & 9am - 1.00pm Saturday mornings (1 in 4)

Basic Salary £21,000 & commission & bonus - OTE 29k+

The Role involves:

Taking inbound and making outbound telephone calls to our customers to Book and schedule vehicle service and repair work, MOT's and recalls.

Responding to any questions or queries.

As a Booking Centre Consultant your duties will include:

Key Tasks:

Ensure that all reception booking procedures are carried out, ensuring a steady and realistic flow of available work through the workshop and adhering to the recall process.
Handling incoming service related calls, provide advice to customers and / or arranging relevant bookings
Making follow up calls after service visit
Calling lapsed customers and chasing service reminder bookings

The Person:

Experience in the motor trade advantageous (although we would be keen to see applicants from other industries).

To be successful for this role you will need:

Previous experience in Customer Service / Reservations / making bookings advantageous
A polite and friendly personality
Ability to work well under pressure
Excellent telephone manner
Computer literate (experience of Kerridge would be advantageous butinhouse training can be given)
Exceptional communication skills
A strong focus on customer satisfaction
Good administration and organisation skills
Ability to negotiate and influence situations
Basic understanding of how a vehicle works

Benefits: