Front Desk Receptionist - London, United Kingdom - WSE SERVICES LTD
Description
As Front Desk Receptionist your key responsibilities include:
- To ensure that all guests are welcomed to the hotel and delivering friendly and efficient service to guests
- To deal with any guest queries or problems during their stay and ensure that they are being looked after
- Carrying out operational tasks, such as Checking in/out guests, Bar service.
- Conducting fire walks and ensuring that the building is safe and secure during the shift
- Providing accurate shift handovers ensuring all items requiring attention are detailed and the shift checklist is completed to required standard
- Ensuring telephones are answered promptly and politely, according to Company standard
- Ensuring all information is communicated to the relevant department in the interest of providing excellent customer service
- Being fully aware of and understanding Fire, Bomb, Health & Safety and emergency procedures.
Essential Skills Required:
- Previous Hotel Reception experience in a quality hotel
- Excellent communications skills
- A positive, 'can do' attitude and Excellent customer service skills
- Knowledge of Opera, Rezlynx PMS advantageous
Salary:
£10.50 per hour
Schedule:
- Day shift
Ability to commute/relocate:
- London: reliably commute or plan to relocate before starting work (required)
Work Location:
In person
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