Customer Service Advisor - Coventry, United Kingdom - GMP Recruitment Ltd

GMP Recruitment Ltd

Verified Company

Coventry, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Are you a passionate Customer Service professional looking for a new and exciting role?

GMP Recruitment are proud to partner a vastly successful, multi-million-pound e-commerce business with an international customer reach, located in Coventry.

We are recruiting on their behalf for several Customer Service Advisors to join their team on a full time, permanent contract.

As a Customer Service Advisor, you will play a significant part in our clients continued success and be the first point of contact for the customer and seller base.

Customer Service is at the heart of our client's success, so we are looking for passionate, customer focused, driven and enthusiastic individuals.

This is a fantastic opportunity to join a rapidly growing and expanding business that can offer excellent promotional career opportunities as the business grows, an outstanding, fun, welcoming culture which is constantly evolving and the chance to contribute towards the growth of the department.

Customer Service Advisor main duties:

Develop and maintain deep knowledge of the product range to provide value to customers
Support the business objectives to drive positive company sales results
Advise customers about special offers and promotions on products
Ensure that customers have an exceptional experience
Maintain awareness of trends and patterns in customer interactions
Advocate for customers by identifying trends in issues and suggesting improvements to processes, policies, and product.
Collaborate with members of other teams to rot out answers and be a resource to teammates
Take ownership of customer requests and follow it through resolution

Customer Service Advisor desired skills and experience:

Customer service, customer care or sales experience
A passion for / interest in the brand and products
An outgoing nature and positive attitude
Organised and detailoriented with strong written and verbal communication skill
Strong technical aptitude and curiosity about how things work
Creative and adaptable to solve problems in a collaborative environment
Curious and eager to question assumptions, and then take the initiative to find creative solution

This position can offer a highly competitive basic salary up to £25,000 which is demonstrable with experience, plus excellent company benefits and a great working environment.

If the above role sounds perfect for you, or you require more information, please click apply

Job Types:
Full-time, Permanent

Salary:
£22,000.00-£25,000.00 per year

Benefits: