- To take the lead role overseeing the care of multiple customer groups, ensuring customer service is of a high standard across the centres, solving or escalating any problems as they arise.
- To support the daily supervision of all staff present (including freelance staff) through structured and informal communication, task allocation, activity monitoring, staff feedback, quality assurance and customer engagement in line with business expectations.
- To ensure that all staff adhere to the working practices in areas such as operating procedures, accident reporting, driving requirements and any others as identified by the business.
- Takes a lead role in staff development through the planning and delivery of activity and operational inductions, training, and activity authorisation, relevant NGB award preparation, training and assessment, individual mentoring and comprehensive monitoring of delivery standards.
- To ensure that all staff records for qualifications, inductions, training, monitoring and CPD are up to date and stored correctly in a digital format.
- To personally deliver outdoor learning experiences and activities to the highest standards and to maintain, improve and share their knowledge of current national guidance and practices.
- To ensure that all equipment is regularly inspected, maintained and recorded as such, whilst working with the OECM to make sure that the Asset Register for the centre is kept up to date.
- To be responsible for the leadership, development, risk management and assessment of a range of outdoor activities that suit your qualifications and experience. Risk assessments will be reviewed regularly, stored digitally and shared amongst the team as necessary. In addition, you will work with and support other Chief Instructors with the creation and review of risk assessments across the business.
- Supports the Outdoor Education Centre Manager in all relevant compliance audits and quality inspections such as AALS, LOtC, AHOEC Gold Standards and other Centre Accreditations.
- Work at a service wide level to evaluate practice and ensure quality to external regulatory standards.
- Be flexible in their availability to work including some overnights, evenings and weekends.
- Be reflective in their practice, looking for continuous development and improvement in both their own and the centres provision of an outdoor education experience.
- Undertake additional duties as required, within reason and commensurate with your role, and within your areas of competency and expertise. Person Specification – Essential
- Have significant (typically 10 years or more) industry experience of planning and leading a range of programmes and NGB activities in a variety of settings and locations.
- Have experience in inspiring and leading an effective team. Excellent communication skills are essential to this role. The Chief Instructor must have the ability to communicate to all levels in the organisation and to customers so that they can pass around the relevant information that is understandable and appropriate to the variety of audience.
- Hold a wide range of high level NGB & vocational qualifications.
- Excellent problem-solving skills with the ability to balance the needs of the customer, staff teams and business to ensure high quality and efficient delivery.
- Be able to set and display the highest quality standards in presentation, delivery of outdoor learning and customer care for both your and your team.
- Be current and passionate in taking part in a range of outdoor activities.
- Excellent planning, organisational & time management skills.
- Open, innovative, collaborative & effective in their working behaviours & underpinning values.
- Enhanced DBS and suitable reference are required for this role.
- Safeguarding Level 2 training or higher
- Hold and maintain a current First Aid certificate. Person Specification - Desirable
- Hold the Level 3 Award in Education and Training (PTTLS), equivalent or higher and has experience in monitoring & mentoring others with the ability to implement positive change in people's abilities and behaviours.
- Have experience in and the ability to deliver both in-house and NGB training/qualifications.
- Regularly engage in and contribute towards regional and national professional development opportunities in outdoor learning and NGB activities.
- The ability to use a variety of ICT software and hardware is essential to provide effective communication, reporting and information storage.
- AP / LPIOL / POL aspirational HOW TO APPLY : Please e-mail a cover letter and CV for this to Please be advised that we do follow strict safer recruitment process, follow up references and complete enhanced DBS checks #J-18808-Ljbffr
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Chief Outdoor Education Instructor - Stafford, Staffordshire, United Kingdom - Bluedome Outdoor Activities
Description
Salaryand BenefitsSALARY RANGE:
£26,000 to £30,000 per annum depending on experience and qualifications.
CONTRACT:
Full time, permanent (upon successful completion of a probationary period)
WORKING PATTERN:
37.5 hours on a 5 out of 7-day rota including some evenings and weekends. Overnight duties will be paid at an additional rate.
HOW TO APPLY:
Please e-mail a cover letter and CV for this to
Start Date:
September 2024
This is an exciting opportunity to work with Entrust at one of our residential outdoor education centres in Staffordshire Entrust Outdoors has a fifty-year pedigree of providing high quality outdoor education for children, young people and adults, with the skills and expertise to deliver a wide range of outcome focused activities through their 'Explore & Inspire' ethos.
Entrust Outdoors has two residential outdoor centres in Staffordshire – Standon Bowers and Laches Wood.In addition to this, Entrust Outdoors has well established Duke of Edinburgh, Youth Programmes, NCS, Educational Visits Advice and First Aid departments.
Entrust Outdoors also provides outdoor adventure activities for the British Army as part of their Soldier Development programme.You will be an ambassador for Entrust Outdoors and play an active part in enabling and promoting the benefits of outdoor learning.
Our centre staff are all competent, passionate and active outdoor practitioners with some great experience and a wide range of qualifications, so you'll be joining an excellent team For more of a flavour of Entrust Outdoors please visit Outdoor Education | Entrust ( entrust- ) We're an equal opportunity and Disability Confident employer, which means we recruit and develop people based on their merit and passion.
We're committed to providing an inclusive, barrier-free recruitment process and working environment for everyone.If you need the job description or application form in an alternative format (such as large print or audio), or if you'd like to discuss other changes or support you might need going forward, please email or call and we'll get back to you.? For more information about equal opportunities and process adjustments, please visit the Capita Careers website.
OverviewThe Outdoor Education Chief Instructor is responsible for the effective preparation and delivery of a range of high-quality outdoor learning & residential experiences, leading a team of instructors to meet the highest standards with an emphasis on safe practice, delivering meaningful learning outcomes and ensuring a high level of customer satisfaction as measured by customer feedback, evaluations and re-bookings.
Key Tasks & Responsibilities
