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- Providing full support to our Conveyancing department to enable them to operate efficiently.
- Preparing correspondence using our case management system.
- Attending to clients both on the telephone and in person.
- Administering filing systems which will include daily filing and the opening, closing, storage and retrieval of client files.
- Maintaining good relationship with new business introducers
- Guiding clients with the initial first steps of their move
- Preparing mail and enclosures for dispatch.
- Arranging the scanning and photocopying of paperwork.
- Carrying out other duties and responsibilities as required
- Ideally possess a background in Customer Service and an understanding of legal services
- Possess a high level of accuracy.
- Have a good telephone manner and be comfortable speaking with clients both on the telephone and in person.
- Have the ability to work under pressure.
- Be a team player with excellent communication skills and enthusiasm.
- Be highly organised, methodical and adaptable.
- A desire to progress within the new business department.
Customer Service Advisor - Birmingham, United Kingdom - ACS Staffing Solutions
Description
Client Relationship AssistantBirmingham
Full time & Office based
Monday - Friday 9:00am - 5:00pm
Salary £22,000 - £25,000 depending on experience
Our client is looking for an experienced customer service advisor, to join their successful team in their Birmingham Office.
Main responsibilities:
The candidate will: