Description
Receive and process parts orders from customers via phone, email, or in-person interactions, ensuring accuracy and completeness of orders.
- Utilize parts catalogues, databases, and other resources to locate and source required parts from suppliers or internal inventory.
- Maintain accurate records of parts transactions, including sales orders, invoices, and inventory levels, using computerized inventory management systems.
- Monitor inventory levels and replenish stock as needed, conducting regular stock checks and assisting with inventory audits.
- Handle customer inquiries, complaints, and returns related to parts purchases, resolving issues promptly and professionally.
- Collaborate with other departments, such as service, sales, and administration, to ensure smooth operations and excellent customer service.
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