- Utilise relevant Trust IT systems, as determined by the role, ensure all relevant patient data is collected and input accurately in line with Trust guidelines.
- Must have basic literacy and numeracy skills
- Can provide evidence of basic computer and keyboard skills
- Must have knowledge of the patient admin system (Lorenzo)
- 4 GCSE's or equivalent
- Level 2 NVQ or equivalent level qualification
- Experience of customer service
- Previous administration experience
- Demonstrates an understanding of confidentiality
- Able to communicate clearly; both in writing and verbally.
- Demonstrates good interpersonal skills - able to work as a team
- Demonstrates an understanding of the importance of good-housekeeping in health care
- Demonstrates an understanding of the importance of quality in health care
- Able to organise own work plan
- Good working knowledge of Microsoft Office packages ie Word, Excel, Powerpoint, Outlook
- Responsible and reliable
- Able to work on own initiative
- Demonstrates compassion when assisting patients, relatives & carers
- Demonstrates ability to be co-operative and flexible
- Demonstrates initiative in difficult situations
- Demonstrates recognition of own/role limitations
- Demonstrates a commitment to personal development
- Demonstrates understanding of flexibility in order to meet service requirements
- Some light physical effort may be required for carrying patient notes
- There may be some occasional exposure to emotional situations
Administration Officer - Warwick, United Kingdom - South Warwickshire University NHS Foundation Trust
Description
Job summary
This is an exciting opportunity to join the Cardiac Rehabilitation Service at South Warwickshire University NHS Foundation Trust (SWFT) for a fixed term of 12 months. Through dedicated administrative and clerical support, the post holder will assist the Cardiac Rehabilitation Team including the new Heart Failure Rehabilitation service. Based in the Cardiac Rehabilitation Team at SWFT, the post holder will support all administrative and clerical issues relating to the cardiac rehabilitation service. The post is fulltime, Monday - Friday with consideration of hybrid working.
Main duties of the job
The role of the Cardiac Rehabilitation Administrative Officer is multi-faceted. Through dedicated administrative and clerical support the post holder will assist the Cardiac Rehabilitation Team with a variety of clerical duties, ensuring the daily smooth running of the service within the acute Trust and where necessary at the external venues used to deliver exercise and information sessions.
The Cardiac Rehabilitation Administrative Officer support to the team and the unit manager in clerical duties, the daily running of the department and ensures that all support facilities are in place.
About us
Come and join a Trust rated Outstanding by the CQC. South Warwickshire University NHS Foundation Trust have been rated as outstanding following our latest inspection by the CQC and we are recruiting new staff to come and help us improve even further. In addition our staff survey results have placed us 4th in the country for recommended place to work.
We provide services across Warwickshire and beyond ranging from Hospitals in Warwick, Stratford-Upon-Avon, Royal Leamington Spa and Shipston-on Stour to Community Services across the county. We are a progressive, expanding organisation with great ambition around improving quality, integrating pathways and delivering high levels of values can be summed up in one sentence. We are 'Trusted to provide safe, inclusive, effective and compassionate care'. Throughout the recruitment process you will be asked to think about how you demonstrate these values and how they impact on your work. It doesn't matter what role you do, whether it is patient facing or not, we are all working in the same way with our values at the core.
Job descriptionJob responsibilities
Key working relationships:
Patients, Cardiologists, Advanced Clinical Practitioners, Cardiology Secretaries/ administrator, Cardiology Nursing Teams, Heart Failure Nursing Teams, GP Surgeries, External Organisations, General / Operational / Service Managers
Key Result Areas:
The role of the Cardiac Rehabilitation Administrative Officer is multi-faceted. Through dedicated administrative and clerical support the post holder will assist the Cardiac Rehabilitation Team with a variety of clerical duties, ensuring the daily smooth running of the service within the acute Trust and where necessary at the external venues used to deliver exercise and information sessions.
The Cardiac Rehabilitation Administrative Officer support to the team and the unit manager in clerical duties, the daily running of the department and ensures that all support facilities are in place.
Main Duties
Data entry to the National Cardiac Rehabilitation Audit data base
Liaise with other members of the multi-disciplinary team, such as secretaries, social services etc.
Requesting and obtaining patient records
Booking and rescheduling patient appointments when required
To send receive and distribute referrals and other documents having due regard to their relative urgency and confidentiality.
Make any relevant follow up appointments
Photocopying, scanning faxing and filing documents as required
Provide clerical support to the Cardiac / Heart Failure Rehabilitation Teams
Log any maintenance work as when required for cardiac rehabilitation equipment that is the responsibility of the service.
Service Improvement and Audit
To support any service based audits to the role of ward administrator data entry to the National Audit of Cardiac Rehabilitation Audit (NACR) data base, Trust based patient feedback surveys
Housekeeping Duties
To order stationary and general supplies to ensure the service runs smoothly and efficiently
To ensure the cardiac / heart failure rehabilitation service / office housekeeping and organisation is managed effectively and efficiently
Communications and Working Relationships
To communicate with others in a polite and courteous manner at all times
The post-holder will be expected to communicate with medical and nursing staff and also with patients, relatives, carers, other members of the public and external organisations
The post holder should maintain patient confidentiality at all times
The post holder will be expected to act in accordance with all Trust policies and procedures at all times
General Items:
Person SpecificationQualifications
Essential
Desirable
Experience
Essential
Desirable
Skills
Essential
Personal Qualities
Essential
Other Job Requirements
Essential