Customer Success Executive - Ipswich, United Kingdom - SmartestEnergy

SmartestEnergy

Verified Company

Ipswich, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Why should I apply?

You will be a key part of the team and enjoy collaborating with them and supporting them, helping to ensure a seamless customer journey, acting as an Energy Advisor.

You will enjoy driving the end-to-end process and being a part of the future growth plans for our business. You will also enjoy providing excellent customer service, building strong relationships and having expertise of the processes.

How will I spend my time in this role?

Ensure all Operational processes are adhered to, and 'howto' guides are followed to avoid errors, this includes preparation and issuing of accurate and timely prices and statements, using all necessary software;
Management of all relevant Operations Inboxes, ensuring all requests are completed within their appropriate timelines;
Provide comprehensive administrative support to the Sales team and help ensure correct prices and contract terms. Including all necessary ad hoc tasks needed to gain and maintain customers;
Production of Accurate and timely trader's hedge volumes before deal acceptance;
Manage and monitor customer renewals and credit checks for tenders, price requests and pricing actions, to ensure the Sales teams are aware of, and address renewals timely;
Accurate and timely data entry to, and ongoing maintenance of, the CRM system (Salesforce);
Accurate and timely processing, analysis, and querying of all nonsolar HH data used to generate hedge volumes;
Investigate, analyse, query, and maintain a working knowledge of Zenbi, Horizon, Salesforce, SmartBeat, Jules, and other tool errors to increase inteam efficiency;
Management of all backend contract processes e.g. Zenbi offer acceptances, deal ticket production and circulation to the wider business, and billing system setup and maintenance.
Accurate and timely automated and manual trade entry into the Horizon system for Fixed, Flexi, Index, and Multisite contracts;
Professional and efficient communications with and delivery of information to the following teams: Business Development, Origination, Volume Risk, Trade Control, Trading, Credit Risk, Billing;
Generating reports/checks to ensure business continuity i.e. Daily Pricing, Credit Expiry, Renewals, Deemed Rates;
Providing excellent customer service and account management for PPA and Flexi customers;
Liaise with other parts of the business to support process improvement & UAT Testing;
Analyse and shape data for customers with bespoke requirements;
Each person is assigned with additional projects/processes that they are responsible for managing e.g. Wholesale Billing, DUoS Statementing, SETSA billing, Master Customer Database Management, etc;
Provide accurate and detailed information for monthly reporting.

What skills/experience do I need to be successful?

Work experience in similar position previously with transferable skill;
Be able to work in an extremely fastpaced and deadline driven environment;
Highlevel analysis experience and ability to collaborate across teams;
Knowledge or interest in the UK energy industry.

What else do we offer?

The opportunity to work from anywhere in the world for up to 30 days a year;
A genuine commitment to smarter working we recognise your work/life balance matters;
Paid time off to volunteer in your community;
Excellent benefits package including private medical insurance/dental cover and 10% noncontributory pension from month three;

Check out all our benefits here

What does hybrid working mean to us?

Hybrid working typically means 2 days in the office location listed on this advert and 3 days working at home each week.

Some occasional travel to our other offices may be required.

What happens next?
Once we receive your CV it will be reviewed by a human
- no bots here

If you need any support you can see who to contact in our Recruitment Team on the advert - any questions please just let us know
.

Get to know us better....
The future of energy is digitised, decarbonised and localised.

At Smartest Energy, we need revolutionary thinkers to help our customers make the most of this new landscape, thinking differently to find smart solutions to complex problems.

Formed in 2001, we're an agile business driven by entrepreneurial thinking. As a subsidiary of the Marubeni Corporation, we also have strong investment and infrastructure behind us. We have three offices in the UK, one in the US and another in Australia.

Further expansion is planned for 2023 and beyond which means global career opportunities for you, with plenty of potential to explore new markets.

When you join our Team, you will have the opportunity to contribute and make an impact every single day.

Diversity
Celebrating our inclusive and diverse culture is core to what we do. We value everybody irrespective of background, disability, religion, gender identity, sexuality or ethnicity.

We know that for our business to thrive we need diver