Administration and Performance Coordinator - Peterborough, United Kingdom - North West Anglia NHS Foundation Trust

North West Anglia NHS Foundation Trust
North West Anglia NHS Foundation Trust
Verified Company
Peterborough, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description
Provides first line management support to the Cardiology & Respiratory Secretary and Booking team Leaders and system administrator.

To be the key internal link between the secretarial and booking staff, clinical teams and operational staff to ensure consistency and standardisation of administration processes.

Leads, reviews and develops working practices to ensure the delivery of an efficient and responsive administration and booking services which meets the performance requirements of the departments.

Be an expert resource for the departments for all trust patient administration systems (Medway, ICE, NHS E-referral and E-track) System administrator Cardiology database (CVIS known as Tomcat) Responsible for providing regular activity and information reports as agreed with the Divisional Operations Manager for Cardiology & Respiratory, Divisional Performance manager and the whole Business Team.

Responsible for providing complex reports and information to clinicians, managers and external partners. Responsible for ensuring the preparation and validation of performance data sets for National Cardiac & Lung Cancer audit submissions.

Ensuring appropriate data validation / data quality checks are routinely carried out and that missing or inaccurate data is followed up pro-actively.

Ensure compliance at all time with the Data Protection Act and with the Trusts IT security and patient confidentiality policies.

Ensures the appropriate and proactive management and validation of patient pathways, thereby ensuring the accuracy of waiting lists. Takes responsibility for overseeing the Cardiology & Respiratory schedules on each site, ensuring that changes are appropriately authorised. Encourages the development of team leaders and booking staff and undertakes annual personal appraisals (MPA). Agrees personal development plans and identify training needs or areas for improvement.

Ensures that these are undertaken annually and reported appropriately. Maintains oversight of workforce KPIs for areas of responsibility, taking action to address areas requiring improvements.
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