- Provide guidance, training, and appraisals to the aftersales team to encourage a forward-thinking attitude which will help them achieve their full potential
- Maximise customer satisfaction by treating everyone fairly and delivering an exceptional service experience
- Liaise with the management to monitor department performance against budget and identify any shortfall, and implement plans to improve the performance where necessary
- AVC claims and to organise invoicing for Service advisors.
- Focussing on NPS calls, getting customer service feedback across to the Service advisors and working with the team to come up with a resolution
- Support your line manager with organising departmental forecasts and reports in a clear and timely manner
assistant service manager - Glastonbury, United Kingdom - Yolo Recruitment
Description
NEW ASSISTANT SERVICE MANAGER ROLE
Somerset
Salary: 35K + 6k bonus + benefits
My Client, a main car dealership, is currently looking for an Assistant Service Manager / Senior Service Advisor / Service Supervisor to join their team and working alongside the Service Manager.
You will be someone who has excellent leadership and communication skills and can demonstrate a successful blend of confidence and assertiveness when dealing with people.
Experience working in a similar role in the automotive industry with the ability to deal with a variety of responsibilities along with strong organisation skills and an eye for detail is also important.
This is the perfect opportunity for someone who loves working as part of a friendly team, and is truly focused on delivering an exceptional customer experience with the ability to turn any challenging situations into positive experiences.
You must have a full and valid UK driving license.
Hours for the Assistant Service Manager / Service Advisor / Senior Service Advisor / Service Supervisor : Monday to Friday 8.00 – 5.00 and 1 in 3 Saturdays 8.00 – 1.00.
To apply for this Assistant Service Manager / Service Advisor / Senior Service Advisor / Service Supervisor position, please get in touch with YOLO Recruitment.