Coordinator I Fsas - Long Hanborough, United Kingdom - NSF International

NSF International

Verified Company

Long Hanborough, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

RESPONSIBILITIES
Efficiently log incoming issues (i.e. complaints and incidents) on webbased systems.
Ensure that all supplier/client responses are correctly recorded.
Manage prioritisation and action of own issue case load.
Liaise with clients and their suppliers to conclude issues.
Complete and maintain all relevant training as required.
Process and manage case load with prioritising and problem solving as necessary.
Assist when necessary in ensuring that customer product specifications are available, maintained and approved by working with suppliers, consultants and subcontractors
Ensure suppliers, and clients are informed of the outcome of investigations as appropriate.
Draft professional letters and communications as needed.
Compile and coordinate weekly, monthly and ad hoc reports and summaries with reference to complaints, incidents or any other reportable items.
Monitor for trend issues and ensure notification and timely responses to the business.
Support in creating sampling kits and management of sampling clients.
Ensure escalations are communicated to respective parties in a timely manner.
When necessary to meet client requests evening and weekend work may be required.

QUALIFICATIONS

Demonstrated interpersonal and communication skills (written and verbal) to effectively deal with multiple stakeholders
Knowledge, interest or experience in Food Safety or Health and Safety.
High level of Excel and Microsoft office proficiency
Exceptional attention to detail and accuracy
Experience of data entry and/or data management using a database
Excellent multitasking skills and highly organized with the ability to follow through on all assignments consistently meeting deadlines
Strong interpersonal skills with demonstrated passion for customer service.
Organized and time management

LI-DNI

ABOUT US

NSF is a growing global public health and safety organization. Our mission is to protect and improve human and planet health by enabling safe food, clean water and lifeenhancing health technologies and products for millions of people around the world. We do so by developing standards, testing, auditing, certifying, and providing advisory services to clients in the food, water, health sciences and consumer industries.

Our nearly 3,000 employees provide services in over 180 countries through many of our global offices, at our 35,000 client sites, from home offices and in state-of-the-art laboratories.

We're growing fast and expanding into new areas such as sustainability and digital. And that's where you come in. Come join a team that makes a difference in the world.

More information about NSF can be found at

One of our core values is We Are One NSF.

This means that while we're one team, we embrace the cultural, ethnic, language and demographic diversity that reflects the societies in which we live and work.

NSF is an equal opportunity employer.

All qualified applicants will receive consideration for employment without regard to, among other things, race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or disability.

ABOUT THE TEAM

NSF provides expertise and accredited food services across the entire food value chain: from agriculture, animal welfare, aquaculture, dairy, and production through to processing, distribution, quality management, retail, and restaurants. As a pioneer in food safety, we help businesses thrive while achieving their food sustainability, compliance, and risk management goals.

Our certifications services cover the Global Food Safety Initiative, supplier assurance, foodservice equipment and nonfood compounds, and organic and Certified Transitional certification through Quality Assurance International (QAI).

We also offer HACCP validation and inspection, label claims verification and certification, DNA and food package testing, and product and process development.

Separately, we provide expert consulting, food safety training, and auditing in areas including food fraud and gap assessments, retail food safety, and brand standards.

JOB INFO