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Kidderminster

    999 Emergency Call Taker - Kidderminster, Worcestershire, United Kingdom - Service Care Solutions

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    Description
    Alarm & Emergency Call Handler


    Type:
    Temporary Ongoing


    Start Date:

    ASAP
    Our client is seeking an Alarm & Emergency Call Handler to join their Technology Enabled Care Services team.

    This role is pivotal in providing essential call handling services, including telecare and telehealth, to support the health, independence, and well-being of our service users.

    Provide empathetic and efficient call handling for a variety of services, including out-of-hours repairs and housing enquiries.

    Support the delivery of Technology Enabled Care Services and assistive technology solutions, ensuring a tailored approach for users, their families, and carers.

    Coordinate with emergency services, healthcare providers, and family members as needed to provide immediate support.
    Maintain meticulous manual and digital records in compliance with our data protection standards.
    Work within a team environment to foster a supportive and effective service delivery culture.

    Competence in various IT and database systems, particularly the Microsoft Office suite.

    This position requires flexibility in hours and the ability to work across a comprehensive rota system throughout the year, including holidays and weekends.

    A requirement to work with children and vulnerable adults is also part of the role, necessitating a satisfactory DBS disclosure.


    If you require any additional information regarding the position, please call David at Service Care Solutions on or send an E-Mail to david.



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