Technical Build Engineer - Ilkley, West Yorkshire, United Kingdom - Talk Straight Group

Description

We have an exciting opportunity for a Technical Build Engineer to join our Operations team.

Based at our Ilkley office and reporting to the Operations Manager, the Technical Build Engineer will play a crucial role in delivering a first class experience for new and existing customers, whilst maintaining minimum downtime for customers throughout the onboarding process for new installations and change management projects.

This role requires technical expertise, excellent communication skills and a customer focussed approach.


Key responsibilities of this role:

Deliver installations on-time, ensuring a positive first-time experience for customersPromote knowledge transfer to customers to support customer self-management for provided services Prepare and plan bespoke installationsProvisioning new customer circuitsPlan and complete migrations of customers' services across available platformsVisiting customer premises as and when required to provide on-site assistanceUndertaking analysis of systems or circuits and provide reportingCommunicate effectively with key stakeholders to resolve issuesHow we'll support you:Full structured training will be providedRegular 1-1's with your line manager to review progress and provide supportAnnual performance reviewA friendly, welcoming and supportive cultureDevelopment opportunitiesWorking EnvironmentWe offer hybrid working to promote a healthy work/life balance, working remotely and attending our Ilkley office 3 days per week.

Therefore you will need to be within a reasonable commute of this office.
Our Technical Build team hours are 8.30 am pm Monday to Friday.
RequirementsExcellent troubleshooting skillsExcellent communication and interpersonal skills, with the ability to interact professionally with customers and team members at all levelsGood organisational skills and ability to multi-taskGood knowledge of networking, security, VoIP and broadband technologiesKnowledge of web filtering technologiesStrong understanding of Microsoft technologiesBasic understanding of routing protocolsGood understanding of DNSExperience of firewall configuration and supporting Fortinet technologiesNSE4 or above (preferred)

BenefitsSalary up to £28,000 pa, depending on experienceUp to 25 days holiday per year plus Bank HolidaysChristmas shopping day in DecemberHybrid workingCompany eventsCompany pension - 5% employer contributionReferral programmeContractual sick payEmployee Assistance ProgrammeContractual maternity and paternity payHealth Cash PlanNon-work related training allowanceVolunteering dayDay off for your birthdayClosing date for applications: 13th May 2024.NO RECRUITMENT AGENCIESWho We AreSchools Broadband, a division of Talk Straight Ltd, is now the leading provider of web filtering, safeguarding and security software for schools and multi academy trusts.

We place safeguarding and security at the heart of everything we do and as such have received several awards from the Internet Service Providers Association for providing the best security in the country.

We now protect over 2500 organisations against advanced cyber-attacks and keep nearly one million school children safe online with our unique cloud-based platform.

With steady year on year growth since our inception in 2007, we are a rapidly growing company with a talent pool of over 60 employees who we place at the centre of our success.

Equal Employment OpportunityWe are an equal opportunity employer and value diversity at our company.

We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job.

However, this job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position.