Technical Support Advisor - Blackburn, United Kingdom - IMI Hydronic Engineering

Description

To support our recently acquired Heatmiser business within IMI Hydronic Engineering, we are looking for a
Technical Support Advisor based at our site in Blackburn, Lancashire UK.

In this role you will join our team of Technical Support Advisors based at our site in Blackburn.

This is a great opportunity to gain in-depth knowledge of the product offering of the Heatmiser business and beyond and to support all our customers on a daily basis.

Key responsibilities include:

• Provide high quality technical support to our customers, ensuring the smooth running of their systems
• Support and liaise with internal teams on technical questions
• Based on customer feedback, help with maintaining and improving our product range
• Support customers to familiarise themselves with their heating controls, advising on products for new installations plus troubleshooting and fixing technical issues
• Recommend alternative products, services or solutions as part of customer issue resolution

What we offer:

• Permanent, fulltime position
• Full training given from our team of Technical Support Advisors and R&D Engineers
• Support the growth of a newly acquired business whilst being part of a large organisation with over 10'000 people in 50+ countries
• Be part of a company at the forefront of innovation improving the quality of life for our customers and communities
• Personal growth, career development and networking opportunities within the business, division or the wider Group
• Commitment to the inclusion of all diversity aspects
• Attractive remuneration package including a range of wellbeing benefits
• Modern office building with free parking and links to major motorway, airports and cities in the North UK

Critical competencies for success:

• Strong customer focus and understanding of their needs, always trying to find a resolution in a calm manner
• Strong attention to detail with a cando attitude
• Continous improvement mindset
• Fluent verbal and written English skills with a range of customers and stakeholders (businesses or end costumers)

Heatmiser was founded in Blackburn in the UK in 1968 and is also operating a manufacturing and assembly site in Beijing, China, with just under 100 employees in total. It is a leading smart controls manufacturer for radiant systems in that market, enabling homeowners to accurately control heating & cooling in each room from anywhere in the world. Heatmiser represents an opportunity to accelerate our growth in smart buildings and scale their offering across Europe.