Customer Service Officer - Brent, United Kingdom - COMX

COMX

Verified Company

Brent, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

This role is Inside IR35.

Location:
Brent Civic Centre

Contract Length: 31/3/23

Clearance:

DBS

Ability to effectively resolve complex customer enquiries, requests, complaints or transactions and deal with a high volume of customer contact via various access channels.
To deal politely, efficiently and courteously with a wide range of individuals, ensuring they feel supported, listened to, welcome and confident in the handling of their enquiry.
To deal sympathetically with distressed, agitated, confused or irate customers.
Ability to effectively listen and to interpret a range of different legislations and procedures and clearly explain the information to customers verbally and in writing.
The ability to relate to and understand the needs of a diverse range of people and to proactively seek solutions for their needs e.g. linguistic or disability.
Ability to adjust to a changing work environment and maintain awareness of service changes and developments
Well organised, systematic and calm in approach, and able to work flexibly and effectively as part of a team by co-operating and supporting colleagues in the workplace