Facilities Helpdesk Manager - Reading, United Kingdom - Pareto Facilities Management

Description

Facilities Helpdesk Manager

Location: Site based – with flexibility (Reading, Surrey, Uxbridge)

Salary: £35k DOE

Hours: 40 hours a week

Role Type: Permanent

Pareto are currently looking for an Contract Helpdesk Manager to join us on a full time basis.

Responsibilities to include but not limited to:

• Implementing and managing the eLogs CAFM system across a high profile Integrated Facilities Management account
• Implement and managing the contract specific helpdesk processes
• Implement and managing the contract financial reporting processes
• Line management of the Helpdesk Team, including objective setting, performance management and development
• Work alongside the Contract Manager in developing the ongoing strategy to ensure best fit alongside Pareto's growth
• Monitoring the Facilities Helpdesk email inboxes.
• Inputting and tracking jobs into eLogs as required.
• Take a cradle to grave approach in the ownership of Helpdesk services, including; actively monitoring open jobs and chasing engineers and cleaning supervisors for updates where required.
• Raising purchasing orders as required.
• Assisting with the allocation of PPM tasks to the relevant resource.
• Supporting the Team in reviewing documentation and supporting with any issue raising.
• Dealing with escalations with sub-contractors paperwork/certificate non-submission.
• Support review of sub-contractor RAMS.
• Cover team absence and annual leave where required.

Key Requirements:

• Previous experience of eLogs/eLogbooks required
• Previous administrative experience required
• Previous FM Helpdesk/Operations experience is required
• Previous experience overseeing contractors required
• Demonstrate strong administration skills
• Strong IT skills including Microsoft Office
• Excellent telephone and email manner, with solid communication and interpersonal skills
• Excellent attention to detail