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Ellesmere Port

    Customer Service Specialist - Ellesmere Port, United Kingdom - SGS

    SGS
    SGS Ellesmere Port, United Kingdom

    3 days ago

    Default job background
    Full time
    Description

    Job Description

    Job Title: Customer Service Specialist

  • Job Type: Permanent
  • Hours : hours per week Monday - Friday
  • Job Location : Ellesmere Por t
  • Salary: Circa £23,400k

    • As a customer service specialist you'll be the first point of contact for both prospective and existing customers. You'll be responsible for providing effective customer service for all internal and external customers by utilising excellent, in-depth knowledge of our products and services.

    The customer service team liaise with the internal registration team and directly with customers to ensure they have everything they need to start their customer journey without delay.

    The overall aim is to deliver first class customer experiences at all stages of the customer journey.

    Key Accountabilities;

  • Record all customer activity in our database
  • Acknowledge and allocate Customer Complaints. Initiate follow-up operational actions that are required to satisfy customer or supplier complaints/requests/anomalies
  • Where required manage specific retailer shoppers and bespoke registration requirements to meet customer requirements and enable comprehensive tracking of samples to meet retailer KPIs
  • Where required provide cover and support to the overall customer services function
  • Chase PO requirements and ensure PO are entered into the system when required
  • Establish and understand customer requirements in order to support them through the customer journey.
  • Address customer concerns and ensure the resolution of issues in a timely manner, with follow-up when appropriate, highlighting relevant issues to internal key stakeholders.
  • To be a voice of the customer to best ensure that our products and services meet customer requirements
  • Continually review and feedback any opportunities to improve and develop internal processes to enhance the customer experience.

    • Qualifications

    To be successful in this role, you'll need relevant experience in a similar role and experience using Microsoft office.

    In addition to the above you'll also need to demonstrate the following;

  • Ability to work independently and part of a team
  • Good planning and organising skills.
  • Flexible attitude to working hours
  • Good communication skills
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