Duty Manager - Hackney, Derbyshire, United Kingdom - Aparthotel Adagio London Stratford

Aparthotel Adagio London Stratford Hackney, Derbyshire, United Kingdom

6 days ago

Description

Company Description Adagio Aparthotels
Adagio adapts to suit all guestsneeds.

Our ranges of serviced apartments have been designed to match customerrequirements and provide maximum comfort:
Adagio Access, Adagio or Adagio Premium.
London Stratford offers spacious, comfortable apartments furnished in a warm style. Each one has a fully equipped kitchen and a lounge area to help you feel at home. The aparthotel has a gym, shared kitchen, mini market and free Wi-Fi.

So whether you're here to take in a show at the O2, shop till you drop at Westfield or take care of business at Canary Wharf, we have got you covered for a great stay.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality.

We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accors limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit
Do what you love, care for the world, dare to challenge the status quo #BELIMITLESS
Job Description The duty manager welcomes all guests and takes care of them from arrival through departure. They contribute to guest satisfaction by providing high quality services with a warm and friendly and Heartist approach

They ensure a smooth and secure environment to all the guests during their stay and supervise and support the Team.

Front Office Operation
Manage and supervise all tasks of his/her staff to ensure that highest quality service is delivered and brand standards are met
Review, analyze and suggest improvement of work flow and standards at the Front Desk
Analyze rate variance report to ensure rooms revenue control, approve discounts and rebates
Communicate with Front Office Manager on all matters regarding guest services & Aparthotel operations
Supervise shift handover procedures
Coordinate and communicate with other Aparthotel departments as required regarding general administration and operations issues
Provide management presence at all times by assisting with the handling of guests needs and complaints tactfully and efficiently
Inspect front of house and back of house regularly for cleanliness and orderliness
Ensure that front line staff complies with marketing techniques and maximizes sales
Check billing instructions, monitor guest credit and act upon any discrepancies
Conduct Night Audit Process for Aparthotel
Team Management
Provide department orientation and training of the Aparthotel service standards, procedures and programs
Constantly monitor team members appearance, attitude and degree of professionalism
Motivate and provides a work environment which brings out the best in team members
Other Responsibilities
Maintain complete knowledge of all Aparthotel services
Be fully conversant with Aparthotel fire & life safety/emergency procedures
Attend all briefings, meetings and trainings as assigned by management
Report for duty on time wearing clean and complete uniform at all times
Maintain a high standard of personal appearance and hygiene at all times
Perform other reasonable duties assigned by the Management of the Aparthotel
Qualifications Knowledge and Experience
Diploma in Tourism / Hospitality Management
Minimum 2 years of relevant experience in a similar capacity
Excellent reading, writing and oral proficiency in English language
Ability to speak other languages and basic understanding of local languages will be an advantage
Additional Information Competencies
Strong leadership, interpersonal and training skills
Good communication and customer contact skills
Results and service oriented with an eye for details
Ability to multi-task, work well in stressful & high-pressure situations
A team player & builder
A motivator & self-starter
Well-presented and professionally groomed at all times TPBN1_UKCT

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