Compliance & Quality Assurance Advisor - Bristol, United Kingdom - enable Recruitment

Description

Basic salary £35,500 per annum (+15% bonus)
Hybrid working

Excellent benefits including private medical care, 28 days holiday + bank holidays, & cycle to work schemesWe have partnered with a well-known business who are looking for a Call Centre Quality Assurance Analyst to join their team on a 12 month FTC in their Bristol offices.

This is an excellent organisation who support people with disabilities to have a more independent quality of life.

What you'll be doing

Monitoring calls and emails to ensure they follow data protection
Grading calls to ensure they align with company compliance
Analysing and reporting data trends
Coaching and training the team where necessary
Ensuring the team provide a positive process for customers What you'll need to apply

Previous Quality Assurance experience within a contact centre or a customer service environment
Excellent communication skillsWhat you'll get in return for your talents

Basic salary of £35,500
Performance bonus of up to 15%
Electric Car / Cycle to work scheme
Flexible working model – 3 days office, 2 days home
Funded private medical care
28 days holiday PLUS bank holidays
15% non-contributory pension
Discounted gym memberships, volunteering days and much moreWhat next

Hit apply or contact Jess directly