Claims Handler - Glasgow, United Kingdom - Chubb INA Holdings Inc.

Chubb INA Holdings Inc.

Verified Company

Glasgow, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Do you have previous experience of working in a claims department?

We are currently recruiting for a Claim Handler to join our Accident & Health team in our Glasgow office.

This is an ideal opportunity if seeking a role within insurance and have previous Claims Administration or Claims Handling experience.

We provide excellent on the job training to allow you to thrive and support Accident & Health (A&H) Claims by ensuring accurate assessment and management of claims.

You will handle A&H 'complex' claims in accordance with conditions of cover, Chubb policy and agreed service level agreements.

Key Responsibilities:

Accurately assess and evaluate claims:
policy liability, reserve calculations and settlement values.

Ensure that you deal with incoming call enquiries effectively.

Provide the customer with a professional service at all times.

Identify complaints and recognise customer expressions of dissatisfaction.

Prioritise and management your own allocated workload.

Maintain and develop technical knowledge and expertise.

It is key that you maintain contact with key client relationships with regard to specific customers and accounts, for issues such as: late notification of claims, case progress, and issuing specific insured requirements within SLAs.

We expect you to refer client issues that you can't resolve to your Team Leader and help with claims operational initiatives and projects as required.

Qualifications:

Required Experience:

Claim handling knowledge.

It is advantageous if you have Claims experience from within a Broker or Insurance Office.

You have customer services experience demonstrating a professional standard in customer care.

Experience of prioritising and working to SLAs.

Strong listening & communication skills with experienced in MS Office Packages (including Word and Excel).

We would love to hear from you if you are a process-minded, adaptable and customer focussed individual, who can contribute effectively to operational improvements while building positive relationships both internally and externally.

WE OFFER IN RETURN

Competitive salary & pension scheme, 25 days annual leave plus ability to purchase 5 additional days, Private Medical cover, Employee Share Purchase Plan, Life Assurance, Subsidised gym membership, Comprehensive Learning & development offerings.

Employee resource groups:
Gender Equality Network, Abilities & Wellbeing, Social Mobility, Parents & Carers, Pride Network, Cultural Awareness Network.

INTEGRITY. CLIENT FOCUS. RESPECT. EXCELLENCE. TEAMWORK

Our core values dictate how we live and work. We're an ethical and honest company that's wholly committed to its clients. A business that's engaged in mutual trust and respect for its employees and partners. A place where colleagues perform at the highest levels. And a working environment that's collaborative and supportive.