Customer Performance Manager - Dartford, United Kingdom - Howells Solutions

Howells Solutions
Howells Solutions
Verified Company
Dartford, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

Customer Service Manager -Social Housing Repairs & Maintenance

Dartford

Permanent, full time position

£35k-£36k


Here at Howells Solutions we are working with a leading Social Housing contractor to recruit a proactive and experienced Customer Service Manager to join their team in Kent.

This is a full time, permanent role, ideal for somebody who is looking to developtheir career with a market leading contractor.


As the Customer Service Manager, you will oversee the full customer service function for the Repairs & Maintenance Contractor, including planning / scheduling, customer care, and complaint handling.


You will manage a team of Planners and Call Handlers, to ensure customers are in receipt of a satisfactory level of customer service exceeding customers' expectations.


Key Criteria:

  • Previous experience in social housing repairs and maintenance
  • Experience managing a planning function for a mobile workforce, ideally within the Social Housing / Facilities Management sector although all sector backgrounds will be considered
  • Experience driving customer service best practice and complaint resolution
  • Strong people management skills
  • Advanced IT Skills including planning softwares
  • Ability to lead, influence and direct a team
  • Ability to build and nurture strong working relationships with colleagues based at other sites/offices


This is an ideal role for somebody looking to further their career in the Social Housing sector, working with a market leading contractor to support the business in providing an exceptional standard of service to their customers.

**Applications
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