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- Support all sales admin functions of the customer success teams
- Document sales processes and standard operating procedures to ensure standardisation across the unit
- Support CRM usage, reporting, process enablement and training.
- Organise Sales reports
- Work across the business to resolve critical issues and operational challenges to meet customers goals
- Support sales process improvements to ensure timely delivery and exceptional customer satisfaction
- Ad-hoc admin tasks relating to the sales/customer success function
- Work across the business to support the customer onboarding process
- Organise and create bespoke introduction sales presentations and formal proposal responses.
- Arrange meetings, product demonstrations and support b2b event attendance.
- Utilise CRM to insure all activity is booked on and accurately to insure delivery
- Organise customer campaign and artwork approval where required across a range of marketing channels by liasing between customers and internal operational teams
- Gather data and organize reports on product and campaign performance for customers
- Prepare reports for internal teams on customers and products utilising the CRM
- Partner with delivery and customer teams to unify and improve processes and insure sales team are trained accordingly
Support the customer teams to be the f - Sound knowledge and experience of using excel
- Knowledge of CRM systems – preferably Salesforce
- Experience in working with fast-paced sales teams
- Organisational and planning skills, project management
- Comfortable dealing with different internal and external stakeholders
- 30 days annual leave (plus 3 concessionary days over Christmas and your bank holidays)
- Flexibility – UCAS positively supports Hybrid working for its employees, meaning you can work between home and the office in a way that suits you and the business and also has a comprehensive Flexible Working Policy
- A generous pension scheme
- Hundreds of high street discounts and offers with Perkbox
- Internal training and development
- Subsidised gym and café
- Be rewarded for going above and beyond with our ex-gratia bonus scheme and Celebrating U, our quarterly employee recognition scheme
- Dedicated volunteer employee networks promoting wellbeing, awareness and inclusion
Customer Success Sales Administrator - Cheltenham, United Kingdom - UCAS
Description
About the role
To provide full administrative support to the Customer Success Team.
Key accountabilities:
Pre-Sale
Post Sale
Skills, qualifications, and experience
Package
Salary - up to £25,000