Helpdesk Customer Service Supervisor - Newcastle upon Tyne, United Kingdom - PPM Recruitment

PPM Recruitment
PPM Recruitment
Verified Company
Newcastle upon Tyne, United Kingdom

1 week ago

Tom O´Connor

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Tom O´Connor

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Description

FM Helpdesk Supervisor


Our client is one of the leading FM provides in the UK and is looking for a person to join their Helpdesk team as a supervisor.

This is a temp to perm position working the first three months through the agency.

You'll provide support to their Facilities Management Helpdesk located at the Shared Service Centre (SSC).

As part of the Customer Service team, the Shift Supervisors are responsible for ensuring they deliver excellent customer outcomes and assist in supporting a team of Customer Service Advisors, especially during out of hours service delivery.

What will you deliver?
Provide excellent customer service through the delivery of easy-to-use accessible services and ensure quality outcomes for customers.
Support the delivery of an effective and efficient operational service and assist team leaders with any performance management requirements.
Ensure adherence to key metrics linked to maximising productivity, improved quality and KPIs.
Act as a point of escalation for Advisors to manage more complex enquiries.
Ensure all SHEQ responsibilities are adhered to.
Be the key link between the OOH and In Hours teams.

It's a shift rotation, covering days, nights, weekends etc.
7 days in a 2 week period mixture of days and nights. Shifts are approx. 11.5 hours long. Every other weekend.

Pay rate £14.46 including shift and holiday allowance


Job Type:
Temporary contract

Contract length: 12 months


Ability to commute/relocate:

  • Newcastle upon Tyne, Tyne and Wear: reliably commute or plan to relocate before starting work (required)

Education:


  • GCSE or equivalent (preferred)

Experience:


  • Customer service (preferred)
  • Technical support (preferred)

Work Location:
In person
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