- Producing high-quality, clear, accurate, and complete documentation within established processes, standards; these documents could include Product Information Guides, User Guides, Installation Guides, Configuration Guides, Administration Guides, Release Bulletins, etc.
- Contributing to policy and procedures documents
- Collaborating with internal team members to obtain a comprehensive understanding of the product and documentation requirements
- Reading, analyzing, and clarifying Information Engineering source documents to identify areas for improvement
- Participating in daily stand-up meetings
- Identifying and creating appropriate graphics to complement technical topics
- University degree (BA or MA) or College Diploma in a Humanities or Social Science program; Students from a Technical Writing, Rhetoric, or English program preferred
- Excellent school performance
- Excellent knowledge of content/help authoring tools, such as Adobe FrameMaker, MadCap Flare and Adobe Acrobat would be a bonus.
- Proficient with Microsoft Office (Outlook, Word, and PowerPoint)
- Experience writing using a corporate style guide and adhering to documentation processes, standards, and best practices would be advantageous
- Exceptional written, verbal, and interpersonal communication skills
- Comprehensive understanding of English grammar and syntax
- Experience writing in a structured authoring environment creating single-source content
- Excellent at reviewing documentation written by other writers to ensure clarity, completeness, accuracy, and overall quality standards
- Knowledge of accepted standards for technical communication
- Experience creating documentation for web, mobile, and backend applications
- Great analytical and problem-solving skills
- Demonstrated initiative and leadership
- Ability to work independently and as part of a team
- Diverse interests, a passion for technology, and an enthusiasm to learn new things
- Ability to meet target deadlines and project commitments
- Ability to communicate clearly with all project stakeholders in distributed locations
Technical Writer internship - Dundee, United Kingdom - NCR Corporation
Description
About NCR VOYIX
NCR VOYIX Corporation (NYSE: VYX) is a leading global provider of digital commerce solutions for the retail, restaurant and banking industries. NCR VOYIX is headquartered in Atlanta, Georgia, with approximately 16,000 employees in 35 countries across the globe. For nearly 140 years, we have been the global leader in consumer transaction technologies, turning everyday consumer interactions into meaningful moments. Today, NCR VOYIX transforms the stores, restaurants and digital banking experiences with cloud-based, platform-led SaaS and services capabilities.
Not only are we the leader in the market segments we serve and the technology we deliver, but we create exceptional consumer experiences in partnership with the world's leading retailers, restaurants and financial institutions. We leverage our expertise, R&D capabilities and unique platform to help navigate, simplify and run our customers' technology systems.
Our customers are at the center of everything we do. Our mission is to enable stores, restaurants and financial institutions to exceed their goals – from customer satisfaction to revenue growth, to operational excellence, to reduced costs and profit growth. Our solutions empower our customers to succeed in today's competitive landscape.
Our unique perspective brings innovative, industry-leading tech to all the moving parts of business across industries. NCR VOYIX has earned the trust of businesses large and small — from the best-known brands around the world to your local favorite around the corner.
We are currently looking for a talented, personable Intern to work with as a Technical Writer. The ideal candidate is someone who takes pride in their work, fosters relationships, understands technical terms to a degree and can take input from various resources on the team to convert it into sophisticated technical guides for both internal (technical) and external (end user) audiences.
In collaboration with team members Technical Writers are required to gather, analyze, and organize new and existing product information to author documents for new or changing product functionality. Technical writers will also identify necessary revisions to existing documents, write technical topics to bridge gaps in information, and implement those changes. Technical writers must be comfortable interacting with colleagues in software development, program and project management, and other technical roles in an Agile development environment.
Duties & Responsibilities
Key activities may include:
The NCR Technical Writer New Grad will have the following qualifications:
Offers of employment are conditional upon passage of screening criteria applicable to the job