Service Desk Analyst - Edinburgh, United Kingdom - Steria Recruitment

Steria Recruitment
Steria Recruitment
Verified Company
Edinburgh, United Kingdom

3 weeks ago

Tom O´Connor

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Tom O´Connor

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Description
**Title: Service Desk Analyst

Contract Length: 6 Months**
Location: Edinburgh/Glasgow Hybrid Shift Pattern

IR35:
Outside

Role Purpose:

To provide a professional and customer focused first line service within a fast-paced environment by:

  • Taking ownership to triage and manage incidents and request items throughout their lifecycle. Following an ITIL framework within Service Now for incident, request, problem, change and major incident management.
  • Provide and maintain a high level of customer satisfaction
  • Safeguarding incident resolution and fulfilment of requests within Service Level Agreements
  • Continuously improve skill levels, building on value and maturity within the Service

Technical Skills:


  • Technical skills Demonstratable working knowledge with:
  • Service Now Platform
  • Microsoft Office 365 suite
ITIL(R) 4 Foundation Certification in IT Service Management

Intelligent Resource is committed to barrier-free and inclusive recruitment. We are a Disability Confident recruiter, and a RIDI 100 and Business Disability Forum partner organisation.
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