Desktop Support Team Leader - Aberdeen, United Kingdom - prosource

prosource

Verified Company

Aberdeen, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

174- Desktop Team Lead - Aberdeen
We're looking for a
Desktop Support
Team Lead to join our team on a permanent basis in Aberdeen.

In this
Desktop
Support
Team Lead role, you will provide day to day management of a local Desktop Support function, coordinating priorities and escalations, mentoring the team and providing hands on support.

What you'll do

Coordinate the daytoday work activities (operational and project) across team members
Act as the technical and delivery point of escalation and liaison for the team and stakeholders
Manage the oncall and shift rotas ensuring appropriate cover
Undertake ownership of Incident, Request, Change and Problem Management processes
Ensure Service Level Agreement (SLA) achievement
Provide weekly, monthly and quarterly reporting of activities
Promote and manage Continual Service Improvement (CSI) initiatives

What to bring

Experience of leading a technical delivery team
Excellent communication and leadership skills
Exceptional customer service skills with the ability to build effective working relationships with team members and stakeholders
Organisational and time management skills
Decision making skills
Proactive with a keen interest in technology
Flexible and committed approach to work
Good knowledge of relevant IT industry standards and trends
ITIL Foundation and/or have experience of working within an environment which has adopted ITIL methodology, in particular incident and problem management

What You'll Get in Return:

We are committed to recognising and rewarding hard work and offer a competitive salary and benefits package which includes (but is not limited to) the following;

Company Pension Scheme
Private Medical Insurance
Private Dental Insurance
Group Income Protection Plan
Group Life Assurance
Cycle to Work Scheme
Prosocial Events
Electric Car Salary Sacrifice Scheme

We also believe effective training and development benefits both the individual and the organisation as a whole and contributes to the achievement of the company's mission.

We encourage all our employees to further their skills and experience via various methods of learning.

If an employee elects to self-study in their own time, the company will fund the self-study materials and exam fees.

Furthermore, once the exam is passed, the employee will be entitled to an incentive bonus.

If you are enthusiastic, willing to always learn and looking for a challenging but rewarding position where you work for a forward-thinking organisation who offer excellent opportunities, please send you CV to our talent team.

About us
Our values are central to what we do and how we do it.

We feel they are simple and easy to relate to and we are always looking to welcome new people to the team who share our vision and values.

We pride ourselves on being easy to deal with, agile and accepting of change across a wide range of challenging and rewarding roles.

We are a team of 'can do' and 'how can I help' individuals committed to teamwork, partnership, service excellence and delivery.

Job Types:
Full-time, Permanent

Benefits: