Operations Coordinator - Oxford, United Kingdom - The Myers-Briggs Company Limited

The Myers-Briggs Company Limited

Verified Company

Oxford, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

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Description

Job title:
Operations Coordinator - Consultancy

Department/team:
PS Operations

Hours of work: 37.5 per week

Line manager:
Professional Services Operations Manager

Line reports:
n/a

Role purpose
The role is responsible for providing effective coordination to support the delivery of bespoke consultancy events.

How this role fits into the business

The role sits within the Professional Services department, which provides Consultancy services as well as training in our Psychometric Instruments.

Key responsibilities

Provide efficient coordination services to clients and internal stakeholders surrounding consultancy events and projects, both online and in person, from inception to conclusion
Coordinate virtual event delivery, primarily via Zoom, providing seamless support for the Consultant and participants
Act as key point of contact throughout the duration of a project, ensuring all information is correctly recorded and stored
Take ownership of any client queries received, demonstrating flexibility in communication style and appropriate time management skills
Liaise with Project Managers and venue contacts to arrange travel, accommodation and venue requirements
Responsibility for the assembly, packing and shipping of materials to be used in bespoke, in person delivery as directed by the Project Manager
Assist in the proof reading and formatting of client facing documents
Prepare accurate invoices in accordance with TMBC's invoicing procedure, including chasing expenses and other costs where appropriate. Keeping a commercial mindset by minimising external spend
Complete financial investigations and reporting when required
Collate evaluation data, escalating issues and sharing leads as appropriate
Ensure project coordination adheres to data protection rules
Plan for and organise hand overs in the team for periods of absence
Provide coordination cover for the wider Professional Services Operations team as required; support Training Operations with coordination of training courses

Person specification

Knowledge

Essential:

Numerate and literate to a high standard

Desirable:

Understanding of the bespoke and varied nature of consultancy work

Experience

Essential:

Experience of working within a commercial environment which has involved customer service

Desirable:

Experience of working in project delivery/training or events management environments
Experience of liaising with key stakeholders of differing communication styles

Technical skills and abilities (or technical competencies)

Essential:

Computer literate with intermediate skills in Word, Excel, and Outlook
Good prioritisation skills

Qualifications / training

Essential:

GCSE Maths and English Grade C or above

Behavioural competencies

Client focus
Commercial focus
Planning and organisation
Team working
Interpersonal effectiveness
Written communication
Resilience and flexibility

Benefits

25 days paid holiday, plus up to five days unpaid leave per annum
Free individual private healthcare and dental cover
Group personal pension scheme where The Myers-Briggs Co matches individual contributions between 3% and 5% (eligible to join after three months)
Life assurance, paying four times salary
Parking available on site
Employee Assistance Programme
Long Term Disability Insurance

Job Types:
Full-time, Permanent

Benefits: