IT Technician - Cambridge, Cambridgeshire, United Kingdom - Jagex

    Jagex
    Jagex Cambridge, Cambridgeshire, United Kingdom

    2 weeks ago

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    Description

    Are you an IT Technician looking to develop your personal and technical skills? The role is based in the Internal IT Department.

    Your purpose is to own and manage helpdesk tickets and project requests whilst being an active member of the IT Department.

    You will also help assist with any other IT tasks when required.
    Serving as the first point of contact for IT support within the organisation
    Own take responsibility for helpdesk tickets ensuring end users are updated with progress and notes are updated to reflect the current status
    Troubleshoot hardware and software issues until resolution or managed to conclusion before escalation
    Take responsibility and ownership of project work.
    Experience of Active Directory, Azure, Office365, Windows Defender
    Familiarity with tools, such as EndPoint/inTune or JAMF or imaging processes
    When you join Jagex you can look forward to a generous Perks & Benefits package including:
    ~ Private Healthcare, including Dental Plan,
    ~ Minimum 6% Pension contributions
    ~ Employee Assistance Programme & onsite Counselling
    ~ Life Insurance
    ~ Discretionary annual performance bonus
    ~ Enhanced family leave policies from day 1
    ~ Flexible working hours
    ~25 days annual leave + Bank holidays & the option to buy/sell holidays + so much more

    If you live in the UK, we offer a flexible working model that empowers you to work in the way that suits you best, while also getting the best from your working relationship with all the great people you'll be connecting with here.

    Make forever games with us.
    Jagex is a thriving international games company with a growing library of forever game IPs for core gamers.

    We have such huge expertise at running games for the long term that we re-define expectations for what evergreen success looks like.

    We create spaces for our players to come together – with each other and with us – inside and outside of our games.

    We empower our players with real influence on the game's evolution. We help our players belong. Our community experiences give players a greater stake in what they're playing, creating loyal forever fans.

    These strengths inform our vision of our studio as a thriving international games company with a growing library of forever game IPs for core gamers.

    Our forever games will nurture sizable communities whose loyalty provides consistent revenues.
    We create forever fans by empowering our community.

    We give players experiences worthy of their long-term time investment and actively collaborate with them to shape the games and the community for the better.