Team Leader - Peterborough, United Kingdom - Diligenta

Diligenta

Verified Company

Peterborough, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Salary:
From £28000-£28000

Who are Diligenta?:

Diligenta's vision is to be acknowledged as best in-class platform-based Life and Pensions Administration Service provider. Customer service is at the heart of everything we do and our aim is to transform our clients' operations.

A business that has been described as 'home' by existing employees, we drive a culture that is founded on positive change and development.

The Opportunity:

Due to internal progression, we are now looking for an experienced team leader to lead a Customer Services team to consistently deliver an excellent service to all customers across all propositions and within agreed standards, delivering and exceeding the Diligenta vision.

You'll be:

Planning the use of, and optimising the resources of the team to match business objectives, implementing standard processes across and ensuring management information is available for workload to be managed proactively and efficiently within budgets
Continually reviewing team achievements against objectives, identify variance with measures and be proactive in taking appropriate action to ensure delivery
Actively managing, coaching and appraising the performance of all team members, resolving performance issues promptly and providing the climate and motivation that encourages all team members to deliver to their full potential
Planning and organising team member development, as dictated by business needs, so that they perform the job well with appropriate skills, knowledge and competencies
Proactively reviewing customer environment to focus team members on the process of continuous improvement and implement changes to working practices/processes that will enhance effectiveness and efficiency
Have a minimum of 2 years experience within a contact centre position
Can display strong skills within Leadership and Decision Making
Can show evident skills in communication, people management, planning and organising
Have a good understanding of FCA compliance regulations, to ensure there are no breaches

The Perks:

25 days holidays + 8 bank holidays
Discretionary annual bonus
Company pension scheme membership
Gain professional accreditation on completion at no extra cost through our bespoke 24/7 professionally accredited online learning and development tools
Access to our Confidential Helpline is available to be used by you and your family
Develop your career through a wider global organisation of the TCS family