- We offer 31 days holiday (including bank holidays)
- An annual discretionary bonus scheme
- A contributory company pension scheme
- Excellent employee wellbeing and assistance support programmes
- A range of employee discounts saving you money on anything from your weekly food shop to holidays, electrical goods, and financial services
- Personal and career development opportunities to progress your aspirations within the company as well as with our global parent company, TCS (Tata Consultancy Services).
- Strong customer service experience is required .
- Experience of investigating the root cause of issues and using sound judgement to provide effective and empathetic resolutions
- Teamwork
- We believe that a great team needs great people who are passionate about helping people and providing great service as one team.
- Listening and communication skills are core to what we do. You will need to be able to communicate complex matters in a simple and supportive way.
- Someone who can quickly understand the customer need and place a real focus on resolving issues and queries effectively and empathetically.
- Good PC skills and knowledge of Microsoft Office (e.g. word, excel) together with attention to detail are essential for these roles.
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Complaints Handler - High Wycombe, United Kingdom - Diligenta
Description
Complaints HandlerSalary:
From £25000-£25000
Complaints Handler
Starting at £25,000 per year
Monday to Friday, Flexible between, 8am - 6pm
37.5 hours per week
Lynch Wood, Peterborough, PE2 6FY
Summary of the role:
Join Diligenta as a Complaint Handler and become an integral part of our exceptional customer service delivery. Representing our brand, you'll ensure every customer feels relieved or satisfied after their call .
With multiple positions available due to our growing partnership with Phoenix, you'll enjoy flexible working hours with no evening or weekend shifts.
Located at Lynch Wood, with free on-site parking and excellent transport links, we offer flexibility to suit your work-life balance.
A successful complaint handler is compassionate and caring , coupled with a strong ambition for career development .Benefits:
What we're looking for:
About us:
Here at Diligenta , we are proud to be the single largest provider of outsourced third-party administration services to the UK Life & Pensions market and today we service 7 clients and their 18 million customers .
Our vision is to be the 'Customer Experience Partner' for our clients and our strategy is to differentiate ourselves in the market by being a truly technology led business with the support of our parent TCS.
We impact peoples' lives every day, be it helping pay for a loved one's funeral or providing someone with their pension funds for a happy retirement.
Join Diligenta and make an impact, start your application todayPandoLogic , Location:
Bourne, ENG - PE10 0AN
