Configuration Management Coordinator - London, United Kingdom - Kelly Services Inc.

    Kelly Services Inc.
    Kelly Services Inc. London, United Kingdom

    3 weeks ago

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    Description

    No matter where you are in your career journey you can apply your knowledge and passion to move people, organizations, and communities forward.

    You'll have opportunities to grow your expertise and capabilities, both professionally and personally. As a team we celebrate inclusion, caring and collaboration.

    As a vital member of our global support function, the Vendor Management Coordinator will focus on the service delivery of Identity Management (IDM) solutions for our global client; playing a crucial role in supporting the forefront of the Vendor Management System (VMS), ensuring smooth operations for clients and end users worldwide.

    This customer-focused role operates within a fast-paced environment, requiring high attention to detail to meet our highest standards of service delivery.

    Provide guidance and instructions to clients and end users on system-related activities, including onboarding, engagement maintenance, extensions, offboarding, and reporting for External Service Provider Management.

    Take ownership of technical issues, collaborate with downstream system support teams for root cause analysis, and resolve client system integration issues/errors.

    Create training materials/user manuals for internal users and facilitate additional training sessions for clients, Suppliers, and other internal users as required.

    Support testing and verification of system function new releases and configuration changes.
    Assist in External Service Provider Management related projects as required.
    Participate in Vendor Management System feedback sessions to offer end-user experience insights and recommendations for ongoing system improvements/enhancements.
    Knowledge of ServiceNow or similar customer ticket tracking platform is advantageous, training will be provided.
    Ability to work independently in a remote setting and collaborate effectively within a global team.
    Proficient in written and spoken English at a business professional level.