- To provide reception duties, maintaining an efficient and friendly service, projecting the professional image of the business through excellent customer care.
- To support the manager and the administration team in administrative functions.
- To adopt a constantly flexible approach to ensure that all individual and team objectives are completed efficiently and within given timescales.
- To maintain confidentiality at all times.
- Meet patients, clients, managers and visitors in a friendly and courteous manner, checking their details, updating their clinical notes, booking them into a clinic, offering them a drink and assisting them with enquiries.
- To deal competently and discreetly with queries within a busy reception area ensuring confidentiality.
- To monitor the smooth running of clinics, updating patients of any delays. Updating clinicians and management of any issues.
- To book review appointments for patients on advice from clinician
- oProven experience of unsupervised administrative work in a busy office environment o Previous experience of using software package Microsoft Office. Word, Excel, Outlook oExperience of using customer/patient information system
- oGCSE level grade C education or equivalent oNVQ Level 2 in administration or equivalent experience
Receptionist / Administrative Assistant - Band 2 - Gloucester, United Kingdom - Gloucestershire Health and Care NHS Foundation Trust
Description
Job summary
Main duties of the job
About us
At Gloucestershire Health and Care NHS Foundation Trust, we are supportive of the people we care for in the community and aim to provide a fully responsive service to everyone who needs it. This is the same approach we take for our employees. We look to value the skills and experiences of those we work with, whether they are service users, carers, families or those looking to work with us.
Gloucestershire Health and Care NHS Foundation Trust is part of the NHS. We treat NHS patients according to NHS principles and standards. The difference is the Trust is accountable to local people, rather than to Government, and so we are able to work closely with our community to develop services in the way that best suits the needs of local people.
Our Staff Survey results showed people at our Trust feel they are engaged, part of a team and work for a compassionate and inclusive organisation.
Our overall scores were better than average in eight of nine themes and level in one - the best overall results for a community, mental health and learning disabilities Trust in the south west and first equal amongst all sector NHS providers within the region too.
Job descriptionJob responsibilities
Gloucestershire Health and Care is committed to embedding and providing personalised care through all of its services as part of our high-quality care strategy. The purpose of personalised care is to empower people to lead the lives they want to live. Personalised care starts with a conversation with people about what matters to them. It builds on what people can do, as well as addressing their health needs. Including new ways of working and delivering care, emphasising that we need to make effective use of the full range of our peoples skills and experience to deliver the best possible patient care. So we want to know What Matters to You and that you will share our values and join us on this very important journey.
The qualification, training & experience requirements for the role are underlined in the Job Description/Person Specification.
Please refer to the Additional Information attachment before submitting your application.
Person SpecificationInterview
Essential
Application
Essential