- Providing full backup support to the Relationship Management team for a diverse portfolio of loans secured on real estate.
- Dealing with any account related queries.
- Monitoring limits exceed, excess reports, and financial and non-financial covenant compliance.
- Pre-advising clients of payments.
- Ensuring that all loan-related documentation is filled/archived in an easy-to-access manner.
- Collation of information to ensure that the Customer Relationship Management system is kept up -to-date.
- Supporting the Relationship Managers in preparing property related credit applications and assisting with their completion.
- Creating new client files and supporting with onboarding. Managing the reception process for visitors to our London office.
- Assisting in efficiently and politely receiving incoming telephone calls, redirecting them to the required person/department.
- Coordinating the receipt and collection of hand-delivered mail and courier packages.
- Maintaining the access security function.
- Where necessary, providing administrative support to specified members of personnel and for both internal and external client meetings.
- GCSE English & Maths 4-9 (C-A*) or equivalent
- Excellent administrative and operational skills and a proven understanding of and ability to provide a high level of customer service.
- A clear speaking voice and excellent communication/interpersonal skills.
- Bonus
- Health cover
- Mentor scheme
- Multiverse community
- Pension
- Volunteering
Client Relationship Officer at Butterfield Mortgages Ltd - London, United Kingdom - MultiVerse
Description
Employer: Butterfield Mortgages Ltd
Apprenticeship Provider: Multiverse
Apprenticeship Programme: Digital Business Level 3
Employment Contract: 12 months
Schedule: 9:00am - 5:00pm Mon - Fri (hybrid)
Start Date: June 2024
About
Butterfield is a leading, independent offshore bank and trust company headquartered in Hamilton, Bermuda, for more than 160 years. Our principal banking operations are located in Bermuda, the Cayman Islands, Guernsey and Jersey, and we offer specialised financial services in Singapore, Switzerland, The Bahamas and the United Kingdom. Butterfield is listed on the New York Stock Exchange (symbol: NTB) and the Bermuda Stock Exchange (symbol: NTB.BH).
About the Role
At Butterfield, we provide specialised international financial services. Operating in multiple jurisdictions, we focus on results, value relationships, and celebrate success. If this sounds like your kind of company, then consider this opportunity to become part of a collaborative team of professionals at a world-leading, independent offshore bank and trust company. We are looking for a Client Relationship Officer to support our Relationship Management (RM) team at Butterfield Mortgages Limited (BML) in London.
A typical day
You must have
Skills Needed
Perks and Benefits