- Service Charge
- Employee discounts of up to 50% on food & beverage and spa treatments across our sister properties (Landmark London and K West Hotel & Spa)
- Employees and Friends & Family rates across our sister properties
- Complimentary meals on duty
- Uniform provided and laundered complimentary
- Refer a friend bonus
- Workplace pension schemes
- Employee recognition schemes and Social Committee events including gala dinners and much more
- Employee benefits platform with access to thousands of discounts and offers.
- To monitor and ensure completion of the daily Front Office checklist.
- Tomonitor and action emails and communications to and from the Front OfficeDepartment.
- To carry out allduties relevant to the HospitalityManager Front Office, as laid downin the Standard Operating Procedures of the department.
- To assist GuestService Agents in their reception duties during busy periods, managing queuesand providing lobby presence. Ensure no more than three customers are waitingin line for service at any time. Steps must be taken to ensure smooth lobbyflow, including but not limited to; opening more stations at the Front Desk,opening additional stations at the Concierge Desk, and ensuring a Lobby Host isin place.
- Ensure all new startersreceive full departmental induction training and pair up trainers accordingly.
- To monitor the appearance, conduct,guest relation skillsand punctuality of FrontOffice team members to ensure thatthe required departmental standards are met.
- Conduct quality checks to ensure GuestService Agents consistently adhere to the prescribed service standards. Thisincludes credit checks, PMs checks and cash flow balance checks and guests'cash payments by the end of each shift.
- To assist in any investigation of incidents that occurred in thehotel, follow up with related departments
- To carry out service recovery whenever needs and get back to theguests promptly.
- To train and supportGuest Service Agentsto achieve personaland departmental goals.
- Carry out one-to-ones with assigned Guest Service Agents andcarry out performance reviews as per the annual appraisal policy.
- Toassist FO management to prepare an internal finance audit.
- To attend meetings and training sessionsas required by Frontof House management.
- Take on any assignedprojects adhering to delivery deadlines.
- To audit and ensure that the Company's Health and Safetyand Corporate SocialResponsibility policies are adhered to at all times.
- Host dailypre-shift meetings to ensure all members of the Front Office Team receive theinformation necessary to do their jobs. Use this forum to communicate daily LQAStandards, Daily Topics and Guiding Principles information. Foster a culture of dialogue and exchanges ofideas.
- Support and coordinate supportfor the F&B lobby outlet and Lobby.
- To ensure Data Protection and PCI compliance are in place at all times.
- To assist in otherareas of the Front Officeand the Hotel where required.
- Ensureexceptional cleanliness of the entire internal and external Front of Houseareas.
Front Office Manager - London, United Kingdom - Royal Lancaster London
Description
#Join Our Happiness
Are you the type of person who gets out of bed on the right side daily?If so, we'd like you to come and join our happiness as a Front Office Manager .
Here at Royal Lancaster London, our goal is to be the happiest hotel inLondon and it's our people that deliver it with their fun and caring attitude.We are always on the lookout for development opportunities, and moments to growwhile helping our colleagues reach their potential and opening the door totheir next opportunity.
As a "We Always Care" employer, you will be provided with tailoreddevelopment plans, training, and apprenticeship opportunities to develop yourcareer
Joining our independently owned and 5–star hotel as one ofour Front Office Manager , you will help to build a supportive andsocial place, where we can all be at our best while receiving the followinghappiness perks:
As a Front Office Manager you will be working within the Front of House Department and report directly to the Director of Rooms.
Key Duties and Responsibilities:
All applicants must be legally eligible to work in the UK.
We're more concerned with what's in the glass not whether it's half fullor empty so come and pour some happiness into yours by joining our awardwinning family