Income Collection Officer - London, United Kingdom - Row london construction

Row london construction

Verified Company

London, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Responsible for managing a patch of temporary accommodation accounts to ensure that all monies owed in respect of rent and service charges are collected as efficiently as possible.

To work on the front-of-house counter for Temporary Accommodation income collection queries at the Hackney Service Centre.

To refer vulnerable clients to support services;
To identify accounts requiring possession action.

Responsible for the service of notice-seeking possession.

To make representations to the Legal Services on cases requiring possession hearings and request warrants as approved by the authorised persons.

To represent Hackney Council at possession hearings as required.

Coordinate and attend evictions as required.

To provide excellent customer service to customers contacting us in person, on the phone or in writing to maximise income.

To visit customers in their homes to discuss their accounts and provide appropriate advice and support.

To provide customers with basic financial capability advice and signpost to other agencies as required.

To work in partnership with other departments and agencies (DWP, JCP, Citizens Advice etc.) to help customers sustain their tenancy.

To work closely with the Hostel Managers, Placement Officers, Homelessness Prevention officers, the Lettings team and other colleagues in the housing department to provide joined-up services to customers.

Maintain accurate records in line with GDPR.

To maintain a good understanding of welfare benefits and any changes which may affect customers' ability to pay.

To maintain a good understanding of housing legislation in relation to the collection of income.

To provide cover for other Income Collection Officers during periods of absence.

Carry out any other duties that are within the scope and grading of the post which could also be requested by the line manager or Head of Service.

We are also working towards our vision, which is to be a place for everyone; where residents and the workforce can be proud; a place that celebrates diversity and where everyone can feel valued, included and involved.

In order to achieve this, we look for people who are: Proud; Ambitious; Pioneering; Open; Proactive; Inclusive.

Job Types:
Full-time, Temp to perm

Contract length: 8 months

Salary:
From £20.00 per hour

Benefits: