Lead Ict Support Engineer - Hertfordshire, United Kingdom - Ellis Mason Ltd

Ellis Mason Ltd

Verified Company

Hertfordshire, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Our client is a highly reputable secondary school within Hertfordshire who are looking to recruit a
LEAD ICT SUPPORT ENGINEER to their team.

The
LEAD ICT SUPPORT ENGINEER will play a key role in the IT team, being responsible for all aspects of technical support and service delivery across the school, delivering and supporting school technical projects with a key focus on deputisingfor the ICT Manager when required.

SALARY & BENEFITS

Full time, permanent role
Base salary £30,151 per annum
Monday to Friday 8am 4pm (3.30pm finish on Friday)
25 days annual leave, plus bank holidays
Secure onsite parking
Governors focused on Staff wellbeing
Supportive of flexible working
Social activities e.g. Friday after school football, staff choir, staff book group & running club

THE JOB

Manage and Maintain Administrative Systems
Domain Services (Active Directory and Azure) including SSO, Security, Printers, Backups, Analytics, Communication and Business Systems (Microsoft 365).
Manage and Maintain Network Infrastructure including and not limited to Wired and Wireless Networks and associated connected devices.
Responsible for regular maintenance programme and resolving failures in hardware and software and ensuring appropriate 'housekeeping' tasks are implemented this includes upgrades to hardware and software
Installation of desktop, server, network and multimedia hardware and software.
Actively work to continually improve the reliability, performance and functionality of all IT systems and equipment.
Ensure mínimal downtime and inconvenience to staff and students.
Carry out, outofhours maintenance including upgrades and housekeeping as required.
Providing IT support is available at parent's evenings, productions, open evenings etc. as required.
Ensure security of the network and embed best practice for safe use of IT across school
Devise, document and maintain ICT policies and procedures that ensure operational (business) continuity and compliance with relevant requirements
Ensure efficient deployment of computer hardware around school in line with school policy.
To work with the ICT Technical Manager and Data Protection Officer to develop a data protection strategy and ensure compliance with all data protection legislation including GDPR.
Work closely with the ICT Technical Manager to devise Disaster Recovery Plan and Business Continuity Plan
To embed, monitor and look to continuously develop the school's IT Helpdesk system and other reporting channels.
Ensure correct licensing for all software and systems and that Data Protection Impact Assessments are undertaken as required.
Maintain an inventory of all school's hardware and software, including a record of renewal dates.
Work with ICT Technical Manager to ensure effective maintenance, supervision and upgrading of MIS and other software as required.
Develop and maintain an annual schedule of works to check IT equipment across site and replace or repair damaged or failing IT as required.