Industry Technical Specialist - Swindon, United Kingdom - Good Energy

Good Energy
Good Energy
Verified Company
Swindon, United Kingdom

1 week ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

Vacancy Name

  • Industry Technical Specialist

Vacancy No

  • VN529

Salary

  • GBP 26,000
  • GBP 29,000

Contract type

  • Permanent

Basis

  • Full Time

About Us

  • Good Energy helps customers generate, share, store, use and travel with clean power. Our aim is to help one million homes and businesses cut their carbon by 2025. We are developing smart services to support customers to do more with their renewable energy.
We supply truly renewable electricity sourced from over 1,700 generators across the UK. Our tariffs are independently certified with the Uswitch Green Tariff Gold Standard and we are accredited as an Eco Provider by Which?

Now we're in an exciting period of significant growth and development, after recently expanding our business to provide energy services, including installing heat pumps and solar panels.

We're also a major investor in Zap-Map, the UK's go-to electric vehicle charging app with more than half a million registered users.

Our customer service is rated 'excellent' on TrustPilot and according to Best Companies, we're a 'World Class' employer — in the top 100 best large companies to work for in the country.

If you're ready to make combatting the climate crisis your job, and believe in our values of being, fair, straightforward, determined, and inclusive, then we want to hear from you.

Let's power a cleaner, greener future together.


So, where do i fit in?

  • As Industry Technical Specialist, you'll be responsible for helping to develop and drive improvements in both data quality and processes, identifying key report requirements on our operational undertakings and industry compliance.

You'll be leading on any system fixes or developments by capturing examples of failing processes or data flows and working with the Industry Operations Manager to drive prioritisation of these with our CRM provider.

Steering and supporting on data cleanse projects that will contribute to improved data accuracy and operational process success and working to support wider business project delivery where expertise may be required to support successful implementation.


Accountabilities:

  • Leading on key data cleanse activities for both gas and electricity, with support from specialists within the Industry Ops area and 3rd parties.
  • Providing technical support for CRM related process issues and failures and own development requirements; owning and maintaining the Technical Issue Tracker developed to monitor progress and enable correct prioritisation and visibility to key stakeholders.
  • Providing support to our Customer Operation Teams with technical industry queries, whether as part of change projects or daytoday operations.
  • Adhoc process mapping and refinement of existing training material.
  • As Technical Specialist, supporting with updates to our training portal along with other Ops Leads, by refining and improving training documentation for existing and new processes to ensure that all Ops teams have clear and uptodate information.

Have I got what it takes?

  • You'll understand both gas and electric dataflows and core industry processes and be datadriven focus with ability to engage with key 3rd parties to support with bulk data correction.
You'll have excellent communication and collaboration skills and be determined to drive key system improvements and data priorities.

If you have experience within the energy industry and strong excel skills and the ability to conduct and review data, please don't hesitate to apply.


Desirables:

  • Technical understanding of Kraken CRM and process events
  • Strong excel skills and the ability to conduct data reconciliation and review
  • Experience with project delivery or analysis of business requirements

An inclusive place to work
We can offer reasonable adjustments as part of our recruitment process to anyone that needs them. If you would like to discuss anything, please let our team know.


Benefit Details

  • Here's a taster of what's on offer. Check out our careers page for more
  • 25 days plus bank holidays and the option to buy more
- £500 annual Remote working allowance - supporting the costs of working from home
- £500 annual Travel allowance - supporting with any travel to the office

  • Active personal development community, with a £500 annual learning and development allowance
  • Enhanced maternity, paternity and shared parental leave, with family friendly return to work coaching
  • Healthcare cashback plan for support with everyday health costs

Where are we?

  • Our office is based in Chippenham, Wiltshire just a twominute walk from the train station, with fast connections to Bath, Bristol, Swindon and the surrounding areas.
Flexibility and work-life balance are really important to us.

We offer hybrid and remote working and aim for one team anchor collaboration day in the office once per month, or quarter (dependent on how far afield you live).


Applications Close Date

  • 07
More jobs from Good Energy
See all jobs of Good Energy