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    Marshall - Edinburgh, United Kingdom - Gravity Active Entertainment

    Gravity Active Entertainment
    Gravity Active Entertainment Edinburgh, United Kingdom

    3 weeks ago

    Default job background
    Part time
    Description
    Our vision is to help more people have fun. It's as simple as that. But a dream is only a dream without a plan, and ours is to grow Gravity until our name is synonymous with good times. Gravity is zero inhibitions. The power of play.

    Our Values

    • Commitment - We're all in
    • Joy – We're full of fun
    • Energy – We're unstoppable
    • Creativity – We're building something special
    • Discovery – We're learning to fly
    Summary of Position

    To provide
    a friendly and enthusiastic service, creating an amazing entertainment
    experience for all our customers. To ensure the safety and cleanliness
    standards are met and to secure the safety of customers and other members of
    staff at all times. To demonstrate a commitment to the culture and philosophy
    of Gravity.

    To respond to all lines of
    communication, booking parties and group events, assisting with online sales,
    verifying waivers, and general reception duties including cash handling.

    Key Accountabilities
    • Greet and assist customers upon their arrival at the
      park or at each activity
    • Ensure that all customers participating in activities
      have a valid waiver, wristband (if applicable), are wearing branded trampoline
      socks and have no loose jewellery
    • Ensure all customers watch the relevant safety
      briefings for each activity and, if bouncing, ensure customers also complete
      the full warm up.
    • Ensure that customers and other members of staff are
      adhering to the Company's Health and Safety policies for each activity.
    • Coordinate the clearing of the activities of customers
      whose time has elapsed
    • Ensure that all equipment and safety items are
      functioning properly on all activities and ensure that all walls, harnesses and
      safety items are functioning properly.
    • Be compliant of all the relevant opening and closing
      checks.
    • Attend to all injured visitors within your designated
      area and implement first aid as necessary.
    • Ensure compliance with all organisational policies and
      procedures, including those for stock control and cash handling.
    • Undertake training as required by the Company.
    Key Performance Indicators
    • Keeping accidents in the park to a minimum by
      enforcing the Company's Health and Safety policies.
    • Following the correct steps to achieve the mystery
      customer report results.
    • Achieving sales targets set by management.
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