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Ticketing Operations Executive - Bristol, United Kingdom - Ashton Gate Stadium

Ashton Gate Stadium

Verified Company

Bristol, United Kingdom

1 month ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

To lead on Ticketing operations in a number of areas including match/event setup, reporting and fulfilment.

KEY OBJECTIVES

Creating matches, season tickets, memberships and events for sale
Setting up away games
Completing reconciliation of ticket sales and presenting in appropriate way as to communicate to relevant parties (Finance and away teams)
Communicating with key stakeholders (Head of Security, Police Liaison Officer, away team ticket office)
Arranging all tickets for visiting clubs
Arranging all CATS Travel
Completing ticket fulfilment for both home and away tickets purchased by supporters
Assisting with turnstile management on a matchday
Liaising with other departments and assisting with the creation of codes and reporting on the outcome of such initiatives
Assisting the Ticketing & Revenue Manager in any relevant tasks related to the department
Providing support to and guidance to the Supporter Services team when required

KEY RESPONSIBILITIES (KPIs)

Successful creation of home and away matches, season tickets, memberships and events to ensure they go on sale on time and smoothly
Leading on matchday preparation for fixtures at Ashton Gate
To work closely with internal stakeholders to ensure they are supported in a timely manner and are provided with reports relating to their products
Work closely with our Ticketing provider to ensure we are utilising our system as best we can

KEY RELATIONSHIPS

Ticketing & Revenue Manager
Group Head of Marketing & Ticketing
Supporter Services Department
Marketing Department
Club stakeholders
Foundations

Essential Skills

Ability to build strong relationships with internal and external stakeholders
Cando attitude and proactive
Ability to work independently
Strong technical skills and the ability to learn new systems quickly

Desirable Skills

Previous experience of working within a ticketing environment
Prior knowledge of having worked with SeatGeek products
Passionate about sport

Health and Safety

Responsible for ensuring all health and safety procedures are followed at all times, with relevant paperwork to support
To ensure all employees complete their trained required to do their job
Report all incidents and accidents as required
To report any hazards detected
To complete and review the risk assessments for the department

Equal Opportunities

We are committed to the principle of equal opportunity and its policies for recruitment, selection, training, development and promotion are designed to ensure that no employee receives less favourable treatment on the grounds of race, colour, nationality, religion or belief, sex, sexual orientation, marital status, age, ethnic and national origin, disability or gender reassignment.

Safeguarding

Ashton Gate Ltd is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all employees to share this commitment.

Job Types:
Full-time, Permanent

Salary:
£25,000.00 per year

Schedule: