Client Support Services Ambassador - London, United Kingdom - Rapport Guest Services

Rapport Guest Services

Verified Company

London, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Job Introduction

We are looking for a Client Support Services Ambassador to join our team at one of Rapport's most prestigious contracts near Canary Wharf.

The client is one of the Big Four leading audit and accounting firms, and you will play a crucial role in delivering award winning service to our clients and their guests, offering a one-stop-shop service from reservation through to client journey experience.

_This is a part-time, permanent role (32 hours per week, 8 hours per day), on a shift rota basis from Monday to Friday between 7 AM and 7 PM._

Although your primarily work location is in London, you may be required to cover the service in the region. _W_
e offer excellent benefits, such as subsidised meals, lunch allowance while on duty, discounted membership for the onsite gym. If you are required to work in a different location, we will also cover your travel cost, accommodation, and dinner.

Main responsibilities

Being responsible for client services, reservations, restaurant hosting, and administrative duties
Ensuring all guests receive a personalised and professional welcome
Ensuring impeccable presentation of the area
Working cohesively with other team members and departments to deliver exceptional service
Ensuring all client and guest requirements are exceeded during their visit
Share our Rapport values
:_Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together_:
Be welcoming, energetic, highly organised, excellent in planning, confident, innovative, passionate about service
Have excellent communication skills, the ability to work as part of the team and create rapport with key stakeholders
Display operational effectiveness and ensure all standards are adhered to
Ideally have at least 2 years of customer service experience within a 5* development or corporate background

About The Company

Some of our benefits include:

Save money on your groceries with discounts on Tesco, Sainsbury's, Morrisons and other major brands
A wide range of offers dedicated to improving your personal finances for a more secure future, including life assurance cover
Receive cash rewards every time you spend and use them on a wide range of brands
Financial rewards for recommending your friends and family and/or even when you bring new business to us (legitimate qualified sales leads)
Contributory pension scheme
Access to wellness programs to promote the mental health and wellbeing of our Ambassadors
Employee Assistance Program to guide and support our team members
Quick access for you and your immediate family to a Digital GP, and wider healthcare benefits
Learning & development opportunities to support your personal and professional development and growth
WOW Awards to celebrate our brilliant Ambassadors nominated for their exceptional service by our guests and clients
One Paid Day for Charity Work

Why Rapport?

Our people come first, and we are committed to developing you and offering a number of fantastic professional and personal development opportunities.

We have a suite of over 50 training workshops and a number of Leadership programmes to support you with your development and career progression within Rapport.

We are committed to equality of opportunity and inclusion within the workplace, and we celebrate everyone's differences and diverse backgrounds.

We have created a number of Employee Networks as part of our "Be Yourself at Rapport" programme, to create a safe space for our Ambassadors to connect and collaborate, ensuring we champion diversity and inclusion in all that we do.

Our Ambassadors' mental and physical wellbeing is very important to us, and we continue to have a real focus on providing the varied support and initiatives for our teams to get involved in.

Rapport is also a Disability Confident Employer, and we have a number of partnerships with external organisations providing job opportunities within the company for people with special educational needs and disabilities.

About the Company

Rapport is an award winning, specialist company that provides corporate organisations with a range of fully managed front and back of house guest services.

Our tailored services are provided to clients in all major cities in the UK and Ireland and in key locations in the US and Hong Kong.

We are very proud to count some of the UK's most forward-thinking, blue-chip companies as our clients, from small boutique firms to large multi-site international corporations, all with a common goal to provide excellent Customer Service.

Our most prestigious awards include:

In the 2021 'Best Companies to work for' awards, Rapport was recognised as being the Best Company to Work for in the U.K. Business Services Sector, Rapport was recognised as the second Best (Large) Company to Work for in the UK and third Best Company to Work for in London (all categories and company sizes).
We were awarded three